Hamim Tak

A performance-driven Sales, Marketing, and Customer Support professional with a BBA (Honors) and hands-on experience in call center sales support, customer service, quality assurance assistance, and marketing coordination. Proven ability to generate leads, follow up with prospects, close support-level sales, retain customers, and ensure service quality standards. Experienced in inbound/outbound customer handling, sales conversions, campaign support, and customer satisfaction management.

Seeking a role in Call Center Sales, Marketing, Customer Support, or QA Support where communication skills, sales mindset, and customer-centric approach can drive results.

Customer Support Executive at Notting Hill Financial Solutions (2025 – Present)

• Handle customer inquiries via phone, email, WhatsApp, and other communication channels
• Respond to customer emails professionally within defined turnaround times
• Resolve customer complaints effectively and escalate complex issues when required
• Maintain accurate customer records, email correspondence, and data in CRM or internal systems
• Ensure data accuracy, confidentiality, and proper documentation
• Coordinate with internal departments to resolve customer issues and follow up for closure

Sales & Customer Support Executive at Startex Textile Company (2024 – Present)

• Handle inbound and outbound customer calls related to sales inquiries and service support
• Promote products and services, identify customer needs, and support sales conversions
• Follow up with potential and existing clients to close sales and retain accounts
• Coordinate with marketing and operations teams to align offers and delivery timelines
• Ensure customer satisfaction by resolving complaints and maintaining service quality
• Maintain sales leads, customer feedback, and performance tracking reports

Sales, Marketing & Client Relations Officer at Outtak apparel International (2023 – 2024)

• Supported sales and marketing activities including customer outreach and follow-ups
• Coordinate with the new and existing international clients
• Assisted in lead generation, customer onboarding, and order confirmations
• Communicated promotional offers and product information to clients
• Coordinated marketing teams on campaigns, customer feedback, and market trends
• Helped improve customer retention through relationship management and negotiation support
• Maintained CRM records and prepared sales and marketing reports

Customer Support, Sales & Quality Assurance Assistant at Saba Raising Textile (2023 – 2023)

3 Months

• Provided customer support while assisting sales teams with documentation and follow-ups
• Ensured accuracy and compliance in service delivery and internal QA records
• Assisted in monitoring customer interactions to maintain service quality standards
• Handled customer queries related to billing, attendance coordination, and service policies
• Supported performance reviews and service improvement initiatives

Marketing & Sales Support Intern at Saba Raising Textile (2022 – 2022)

3 Months Duration

• Assisted in outbound sales calls, customer follow-ups, and lead nurturing
• Supported marketing campaigns, promotions, and customer engagement activities
• Helped maintain customer databases and sales tracking sheets
• Assisted with customer service operations and complaint resolution
• Gained exposure to call center workflows and sales-driven communication

Bachelor of Business Administration (Honors) – Iqra University (2025)

A Levels – Beaconhouse College (2017)

O Levels – Beaconhouse School System (2015)