Mahnoor Suleman
Customer Service Professional
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About
Results-driven customer service professional with experience providing exceptional support through phone, email, and in-person interactions. Proven ability to resolve customer concerns, coordinate follow-ups, maintain accurate HubSpot CRM records, and deliver customer-focused solutions in fast-paced environments. Proficient in Microsoft Word, Microsoft Excel, administrative support, and schedule coordination.
Detail-oriented, dependable, and eager to contribute to a remote customer service team by ensuring excellent client experiences and smooth daily operations. Available for full time roles.
Experience
Customer Service Representative - Fashion Zone Interior
(2024-04 - 2024-09)
- Handled 50+ customer inquiries daily through phone, email, and in-person interactions while delivering prompt, professional support.
- Maintained a consistent 95% customer satisfaction rate through empathetic and solution-focused service.
- Coordinated customer follow-ups, schedule updates, and timely resolution of customer requests.
- Maintained accurate customer records and interaction history using HubSpot CRM.
- Collaborated with the sales team to support after-sales service and improve customer retention.
- Managed multiple priorities effectively in a fast-paced customer service environment.
Education
Bachelor of Science - Accounting & Finance - National College of Business Administration & Economics (NCBA&E), Lahore (2021 - 2025)
Intermediate - I.Com - Queen's Mary College, Lahore (2019 - 2020)
Matriculation - Pakistan International School, Riyadh (2017 - 2018)
