Noor Shad
Customer Service Representative
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About
Computer Science graduate with strong communication and problem-solving skills. Experienced in handling customer inquiries, data entry, and issue resolution through e-commerce and medical billing roles. Patient, calm under pressure, and able to explain technical information in simple words. Looking for a call center position where I can use my communication skills and technical background to help customers effectively.
Experience
Billing Clerk at Medical Billing Organization (2025-07-22 – 2026-03-02)
Medical billing and insurance verification role
- Insurance Verification and Eligibility, Benefits
- Charge Entry and Claim Submissions
- Denials Managements and Follow-UP
- Payment processing or posting
Digital Marketing Manager at Digital Marketing Organization (2024-04-10 – 2024-09-10)
Remote digital marketing management role
- Marketing strategy development
- SEM / Paid advertising (Google Ads, social media ads)
- Social media marketing (Facebook, Instagram, LinkedIn, TikTok)
- Communication & presentation skills
E-Commerce Manager at E-Commerce Organization (2023-04-10 – 2023-08-15)
Remote e-commerce management role
- Managed online stores on Shopee, Lazada, and Shopify
- Product listing optimization
- Inventory management
- Order fulfillment coordination
Education
BS in Computer Science – The University of Agriculture Peshawar (2021-10-22 – 2025-07-18)
12th Certificate – Global Degree College Peshawar (2019-07-20 – 2021-07-10)
10th Certificate – Al-Madina Public High School Loi Shalman (2017-03-20 – 2019-03-10)
