Omar Tariq

To work with a team and company that supports me in my personal development, with the use of the knowledge acquired during my professional experience and my academic studies. Reach my Personal, Professional and Financial goals with the accomplishment of the company goals, leading to a well-structured career.

Technical Support Specialist - Motive - Remote

(2023-11 - 2025-03)

• Diagnose and resolve technical issues efficiently by analyzing symptoms and employing troubleshooting techniques.
• Maintaining a comprehensive understanding of hardware, software, networks, and operating systems to address a wide range of technical issues.
• Proficiency in utilizing remote support tools and software to assist customers remotely, troubleshoot problems, and perform system configurations.
• Capacity to prioritize tasks effectively, manage multiple support tickets simultaneously, and adhere to service level agreements (SLAs) to ensure timely resolution of issues.
• Ability to accurately document troubleshooting steps, resolutions, and customer interactions for future reference and knowledge sharing within the support team.
• Willingness to stay updated with the latest technologies, trends, and best practices in the field of technical support through self-study, training programs, and professional development opportunities.
• Demonstrated ability to empathize with customers' frustrations, remain calm under pressure, and exhibit patience while guiding them through troubleshooting processes.
• Experienced working collaboratively with cross-functional teams such as developers, engineers, and product managers to escalate complex issues and contribute to ongoing product improvements.
• Applying strong problem-solving skills to identify root causes of technical issues, propose innovative solutions, and prevent recurrence of similar problems in the future.

Accounting Assistant - Intentional Accounting - Remote

(2022-10 - 2023-10)

• Proficient in preparing and analyzing financial statements, including balance sheets, income statements, and cash flow statements, to provide accurate financial information to stakeholders.
• Experienced in developing and managing budgets, as well as forecasting future financial performance based on historical data and market trends.
• Skilled in ensuring compliance with regulatory requirements and internal policies through meticulous record-keeping and adherence to accounting standards.
• Demonstrated ability to identify and address complex financial issues, make data-driven decisions, and implement effective solutions to achieve organizational goals.
• Committed to staying updated on accounting best practices, industry trends, and technological advancements, and applying this knowledge to enhance accounting processes and drive continuous improvement.
• Utilizing cutting edge enterprise resource planning (ERP) systems to streamline accounting processes and improve efficiency.
• Client database and record management.

Customer Success Manager - Expanders/Dine Order - On-site

(2021-09 - 2022-10)

• Developing and nurturing strong relationships with clients to understand their needs, goals, and challenges.
• Guiding new customers through the onboarding process, ensuring a smooth transition and successful implementation of the product or service.
• Proactively managing customer accounts, including regular check-ins, QBRs (Quarterly Business Reviews), and addressing any issues or concerns.
• Maintaining a deep understanding of the company's product or service offerings to effectively communicate value propositions and provide solutions tailored to each customer.
• Implementing strategies to increase customer retention rates and identify opportunities for upselling or cross-selling additional products or services.
• Acting as a customer advocate within the company, representing customer interests and providing valuable feedback to internal teams to drive product improvements and enhancements.
• Resolving customer issues and escalations in a timely and efficient manner, collaborating with cross-functional teams to ensure prompt resolution and customer satisfaction.
• Providing training sessions and educational resources to customers to maximize their use and understanding of the product or service, ultimately driving adoption and success.
• Staying updated on industry trends, best practices, and emerging technologies to continuously improve customer success strategies and drive long-term customer value.

Business Development Executive - Expanders/Dine Order - On-site

(2020-08 - 2021-09)

• Proven track record of building and maintaining strong relationships with clients, understanding their needs, and providing tailored solutions to enhance their business objectives.
• Demonstrated ability to develop and execute strategic plans to identify and target new business opportunities, penetrate new markets, and expand existing accounts.
• Proficiency in conducting market research, analyzing industry trends, and identifying key competitors to inform business development strategies and decision-making processes.
• Strong negotiation skills with the ability to effectively communicate value propositions, overcome objections, and close deals to achieve revenue targets and business objectives.
• Experience collaborating with internal teams such as sales, sucess, marketing, product development, and finance to align business development initiatives with overall company goals and objectives.
• Proven ability to generate leads, qualify prospects, and manage sales pipelines effectively using CRM software to track opportunities and drive revenue growth.
• Exceptional verbal and written communication skills, including the ability to deliver compelling presentations, write persuasive proposals, and communicate effectively with stakeholders at all levels.
• Demonstrated ability to thrive in a fast-paced, dynamic environment, adapt to changing market conditions, and overcome challenges with resilience and determination.
• Strong analytical and problem-solving skills, with the ability to analyze data, identify patterns, and develop data-driven insights to inform strategic decision-making and drive business growth.
• Commitment to ongoing learning and professional development, staying updated on industry best practices, emerging trends, and new technologies relevant to business development and sales.

Restaurant Manager - Pizza Monger - On-site

(2017-12 - 2020-07)

Perceived a basic knowledge of all operational departments and aspects of the business which included Operations, Logistics, Accounts, Retail & Maintenance, Customer dealings and Management. Current roles & responsibilities include:

• Management of day-to-day operations
• Monitoring and recording daily sales and customer feedback
• Maintaining daily accounts and cash flow of the business
• Dealing with customers face to face
• Keeping quality checks and stock inventory
• Generating marketing strategies and coordinating with groups of professionals to ensure growth.

Proctor/Invigilator - British Council - On-site

(2013-01 - 2013-12)

• Invigilate and help organize the Examinations held by British Council
• Registration of Students for the Exams
• Conducting Listening, reading and writing exams efficiently and in an organized manner.

Student Ambassador - Swinburne University of Technology

(2015 - 2017)

EXTRA-CURRICULAR ACTIVITIES

• Gained skills on how to talk and deal with students
• Learned how to lead and guide students, and deal with students from different countries and ages
• Organizing all university events that may oray not require coordination with 3rd party vendors

O-Levels - Middle East International School (2008 - 2010)

Foundation Business - Swinburne University of Technology (2010 - 2011)

Bachelors of Business - Swinburne University of Technology (2013 - 2017)