Sharoon Saleem

Customer Experience professional with over 4 years of experience delivering exceptional customer support, resolving complex customer issues, and building long-term customer relationships. Skilled in handling customer inquiries across multiple communication channels while maintaining high customer satisfaction (CSAT) through empathy, active listening, and personalized service. Experienced in identifying customer needs, promoting relevant products and services, and contributing to customer retention and business growth.

A proactive problem solver who enjoys researching solutions independently, adapting quickly to new technologies, and using AI tools to improve productivity without compromising the human experience. Comfortable collaborating with cross-functional teams, managing multiple priorities under pressure, and communicating confidently through email, chat, phone, and virtual meetings.

Customer Experience Executive at Ace Money Transfer Uk LTD. (2022-01 – Present)

• Delivered outstanding customer support through chat, email, and phone while maintaining high customer satisfaction.
• Resolved customer issues by investigating problems thoroughly and providing timely, customer-focused solutions.
• Built strong customer relationships through empathetic communication and proactive follow-up.
• Identified customer needs and promoted relevant services, contributing to customer retention and increased service adoption.
• Collaborated with internal departments to resolve complex customer concerns efficiently.
• Managed multiple customer cases simultaneously while consistently meeting service quality targets.
• Utilized digital tools and AI-assisted workflows to improve efficiency while ensuring every customer interaction remained personalized.
• Participated in process improvement initiatives to enhance customer experience and operational effectiveness.

Bachelor of Science in Computer Sciences – Government University Faisalabad (2019-01 – 2023-01)