Anna Gubanova

Experienced customer service professional with 10+ years in hospitality as a barista. Skilled in customer communication, conflict resolution, teamwork, and staff training. Basic experience in social media content management. Seeking an entry-level position in IT Support or Customer Support.

Barista / Customer Service (Hospitality)

• Customer service in fast-paced café environments
• Beverage preparation and service quality maintenance
• Conflict resolution and complaint handling
• Training and onboarding support for new staff
• Shift support and teamwork in busy environments

Social Media Content Management at Tourism Company

1 year

• Managed Instagram account
• Created and published posts and stories
• Basic visual content preparation
• Maintained brand presence online

Bachelor's Degree in Tourism – Gzhel State University