Hanan Hanan Ahmed

Client Experience & Operations management with proven experience in luxury hospitality and wellness environments. Skilled in managing client relations, optimizing service quality, and managing daily operations. Recognized for enhancing customer satisfaction, improving efficiency, and delivering premium service aligned with brand standards.

Salon & Spa Operations | VIP Client Experience Specialist - Mayara Luxury Spa Services - KSA, Jeddah City

(2022-02 - 2023-06)

• Organized and managed daily appointments for clients and specialists, ensuring smooth operations, on-time service delivery, and full compliance with SOPs
• Delivered a high-end client experience by managing client interactions professionally, resolving inquiries promptly, and ensuring high satisfaction levels
• Utilized Microsoft Office and booking systems to manage scheduling, maintain accurate records, and generate operational reports
• Monitored team compliance with hygiene, appearance, and premium service standards to maintain brand quality
• Supervised daily preparation of tools and ensured team readiness before service operations
• Managed daily operations including scheduling, invoicing, expense tracking, and coordination with drivers and suppliers to ensure operational efficiency
• Supported marketing initiatives to promote services and enhance customer experience, contributing to increased client engagement
• Trained new employees on service standards, operational procedures, and customer experience excellence
• Prepared reports and correspondence, providing regular updates and insights to senior management
• Handled operational challenges and client issues professionally, maintaining service quality under pressure

Customer Experience and Quality Coordinator - Dr.fit

(2021-10 - 2022-01)

• Managed reception operations in line with company standards, ensuring a professional and organized front desk environment
• Monitored employee attendance across multiple branches (Jeddah, Riyadh, Dammam), ensuring adherence to schedules and operational discipline
• Ensured compliance with health and safety standards, maintaining high service quality and regulatory adherence
• Managed patient reception, coordinated access to specialists, and maintained accurate records with strong attention to detail
• Conducted appointment confirmations and follow-ups, improving attendance rates and enhancing customer engagement
• Supported promotion of health and wellness services by educating clients and explaining product benefits professionally
• Enhanced customer experience through continuous follow-ups and feedback collection to improve service quality

Administrative Intern – Patient Relations Department - King Fahd Hospital

Two months

• Conducted patient satisfaction rounds, gathered feedback, and contributed to improving service quality
• Handled patient complaints and feedback professionally, ensuring timely resolution and proper documentation
• Maintained accurate records in electronic systems and prepared reports for management review
• Communicated with patients empathetically, ensuring a positive and supportive experience
• Contributed to service improvement initiatives through feedback analysis and recommendations

Administrative Intern – College of Education - Al-Baha University

3 months

• Provided administrative support by preparing correspondence, reports, and managing documentation using Microsoft Office
• Organized schedules, maintained electronic records, and supported coordination of administrative tasks
• Assisted in coordinating daily operations to ensure smooth and efficient workflow

Bachelor's - Business Administration - Al-Baha University