Salon & Spa Operations | VIP Client Experience Specialist - Mayara Luxury Spa Services - KSA, Jeddah City
(2022-02 - 2023-06)
- Organized and managed daily appointments for clients and specialists, ensuring smooth operations, on-time service delivery, and full compliance with SOPs
- Delivered a high-end client experience by managing client interactions professionally, resolving inquiries promptly, and ensuring high satisfaction levels
- Utilized Microsoft Office and booking systems to manage scheduling, maintain accurate records, and generate operational reports
- Monitored team compliance with hygiene, appearance, and premium service standards to maintain brand quality
- Supervised daily preparation of tools and ensured team readiness before service operations
- Managed daily operations including scheduling, invoicing, expense tracking, and coordination with drivers and suppliers to ensure operational efficiency
- Supported marketing initiatives to promote services and enhance customer experience, contributing to increased client engagement
- Trained new employees on service standards, operational procedures, and customer experience excellence
- Prepared reports and correspondence, providing regular updates and insights to senior management
- Handled operational challenges and client issues professionally, maintaining service quality under pressure
Customer Experience and Quality Coordinator - Dr.fit
(2021-10 - 2022-01)
- Managed reception operations in line with company standards, ensuring a professional and organized front desk environment
- Monitored employee attendance across multiple branches (Jeddah, Riyadh, Dammam), ensuring adherence to schedules and operational discipline
- Ensured compliance with health and safety standards, maintaining high service quality and regulatory adherence
- Managed patient reception, coordinated access to specialists, and maintained accurate records with strong attention to detail
- Conducted appointment confirmations and follow-ups, improving attendance rates and enhancing customer engagement
- Supported promotion of health and wellness services by educating clients and explaining product benefits professionally
- Enhanced customer experience through continuous follow-ups and feedback collection to improve service quality
Administrative Intern – Patient Relations Department - King Fahd Hospital
Two months
- Conducted patient satisfaction rounds, gathered feedback, and contributed to improving service quality
- Handled patient complaints and feedback professionally, ensuring timely resolution and proper documentation
- Maintained accurate records in electronic systems and prepared reports for management review
- Communicated with patients empathetically, ensuring a positive and supportive experience
- Contributed to service improvement initiatives through feedback analysis and recommendations
Administrative Intern – College of Education - Al-Baha University
3 months
- Provided administrative support by preparing correspondence, reports, and managing documentation using Microsoft Office
- Organized schedules, maintained electronic records, and supported coordination of administrative tasks
- Assisted in coordinating daily operations to ensure smooth and efficient workflow
