Sayed Zaher

Results-driven Operations & Business Performance Leader with over 13 years of progressive leadership experience managing high-volume QSR operations in Saudi Arabia under internationally licensed franchise brands. Proven success in improving underperforming business units, leading teams of up to 25 employees, driving annual sales growth exceeding 10%, and delivering exceptional customer experiences while maintaining full brand and HACCP compliance. Strong expertise in P&L management, KPI analysis, food & labor cost control, operational excellence, and team coaching.

Currently expanding capabilities through professional certifications in Data Analytics, Project Management, and Business Performance (IBM & Google / Coursera 2026).

Restaurant General Manager - Burger King — Olayan Food Services - Jeddah, Saudi Arabia

(2016-06 - 2026-05)

Led full restaurant operations, business performance, profitability, customer experience, and people development within one of the world's leading QSR franchise brands.

• Managed complete restaurant P&L including budgeting, cost forecasting, and monthly reporting to senior management.
• Supported operational KPI improvements across multiple restaurants.
• Controlled food cost and labor cost percentages through re-engineered scheduling, waste reduction programs, and inventory optimization.
• Developed and coached several Shift Managers who were later promoted into leadership positions.
• Maintained high customer satisfaction through operational excellence and service quality. Achieved consistently strong Mystery Shopper and operational audit results.
• Supported Area Manager in multi-branch performance monitoring, KPI reporting, and improvement plan execution.
• Implemented SOPs for food preparation and service standards across all restaurants.
• Managed drive-thru SOS targets, consistently meeting and exceeding brand speed-of-service benchmarks.
• Successfully opened and stabilized new branches from launch through steady-state operations.

Assistant Restaurant Manager - Burger King — Olayan Food Services - Madina, Saudi Arabia

(2013-01 - 2016-12)

• Supervised daily restaurant operations and team performance across shifts.
• Supported sales performance monitoring, inventory management, and customer satisfaction.
• Managed shift scheduling, operational compliance, and staff training.
• Assisted General Manager in P&L reporting and operational improvement plans.

Restaurant Supervisor / Assistant Manager - Sayed Hanafy / Al-Qazzaz Restaurants - Cairo, Egypt

(2010-04 - 2013-02)

• Maintained 95% operational efficiency during peak periods through effective floor management and task distribution.
• Coordinated daily operations and developed corrective action plans resulting in measurable improvement in customer satisfaction scores.
• Trained and qualified new employees on company policies, operational standards, and food safety procedures.

First Lieutenant — Logistics Officer - Egyptian Armed Forces - Cairo, Egypt

(2007-06 - 2010-03)

• Managed logistics operations for a fleet of 50+ military vehicles, ensuring continuous operational readiness.
• Supervised periodic maintenance schedules and technical inspections across all assigned equipment.
• Led logistics support teams to execute strategic tasks within defined timelines and resource constraints.

Bachelor of Laws - Law - Beni Suef University (2002-01 - 2006-12)