Nouf Suliman

Investigated and resolved customer inquiries and complaints quickly.

• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
• meet all customer call guidelines including service levels, handle time and productivity.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Scheduled and attended meetings with clients and prospective clients as requested.
• Organized daily workflow and assessed appropriate staffing to provide optimal service.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Built customer confidence by actively listening to concerns and giving resolutions.
• Answer e-mails into designated shared mailbox within 4 hours of receipt of mail and tasks associated processed in that time.
• Focus on providing exceptional customer service (0 customer complaints), gets job right first time and goes above and beyond (shares improvement ideas to supervisor, etc).

Total years of experience:  8 year(s), 3 month(s)

Customer Experience Executive at City Limits Logistics Company

• Saudi Arabia - Jeddah
• My current job since June 2020

Account Manager at Safe Arrival

• Saudi Arabia - Jeddah
• September 2019 to June 2020

Customer Care Representative at Safe Arrival

• Saudi Arabia - Jeddah
• November 2018 to August 2019

Store Manager at Mash 4

• Saudi Arabia - Jeddah
• December 2012 to January 2016

Store Manager at Uniqe Gifts

• Saudi Arabia - Jeddah
• March 2011 to August 2012

High School Diploma

Some College (No Degree)

• Open Education Center Cairo University - Egypt - Cairo