Lg 82

A dedicated, organized, and resourceful professional with strong expertise in end-to-end volunteer coordination, community engagement, and operational management. Proven track record in volunteer onboarding, workflow training, event facilitation, data management, and cross-functional stakeholder collaboration. Demonstrates deep empathy, cultural sensitivity, and strong interpersonal skills gained through international humanitarian initiatives and active local community volunteering.

Currently an applicant for the Master of Counselling program at Singapore University of Social Sciences (SUSS), actively advancing professional capacity in mental health and community care to reflect a long-term commitment to the social service sector. Fully committed to driving volunteer engagement and development strategies at YMCA of Singapore to empower communities and create sustainable social impact.

Career Break for Full-Time Parenting & Community Engagement at Self-employed (2023-01 – Present)

Dedicated myself to full-time parenting, orchestrating my child's holistic development and managing complex household logistics. This role honed core competencies in patience, adaptive problem-solving, and multi-tasking within a dynamic environment. Concurrently, maintained active engagement with the education sector through volunteer work, gaining firsthand experience in supporting school events and administrative operations.

Operations & Administrative Executive — Procurement, Documentation & Workflow Management at Shanti Ltd. (2019-01 – 2023-12)

• Single-handedly managed all back-office operations, including procurement, financial documentation, and compliance, establishing a robust operational foundation.
• Spearheaded a digital initiative by designing and implementing automated Excel dashboards for sales and inventory tracking, which reduced weekly manual workload by an estimated 30% and enabled data-driven decision-making.
• Served as the primary point of contact for all external partners, effectively managing vendor relationships and ensuring seamless project execution.

Project Support Consultant (Project Manager) — Data Analysis, Reporting & Program Coordination at Getchee (2017-01 – 2019-12)

• Conducted geospatial and demographic data analysis to support retail-location and trade-zone studies.
• Produced analytical and management reports to guide client decision-making and resource planning.
• Maintained project documentation, schedules, and deliverables to ensure accuracy and consistency.
• Standardized templates and reporting workflows, enhancing efficiency and audit readiness.
• Collaborated with internal and external teams to coordinate project implementation and reporting.

Operations & Administrative Executive — Vendor Liaison & Documentation Control at Lexi Co. (2014-01 – 2017-12)

• Managed supplier communication, procurement documentation, and quotation processes for wholesale and retail operations.
• Oversaw logistics planning and order fulfilment with local and international partners.
• Handled client and vendor correspondence, ensuring timely responses and accurate records.
• Supported financial reporting, payment processing, and workflow improvement initiatives.

Administrative & Data Coordinator (Geographic Analyst II) — Data Maintenance & Process Compliance at HERE Technologies (2009-01 – 2013-12)

• Collected and maintained large-scale mapping and POI (Points of Interest) data for regional projects.
• Monitored vendor outputs to ensure accuracy and compliance with QA standards.
• Managed documentation, KPI tracking, and audit reports for management review.
• Supported workflow redesign and documentation improvements, achieving a 95% accuracy rate in final outputs.
• Conducted small-group training sessions for vendor staff to improve understanding of workflow and documentation standards.

Parent Support Group Volunteer at Local Primary School (2024-01 – Present)

• Assisted teachers and staff during school-wide events such as Food Sustainability Campaign, Racial Harmony Day, Teachers' Day Celebration, and Chinese Storytelling Week.
• Supported event logistics, classroom preparation, and student guidance to ensure activities ran smoothly.
• Helped facilitate learning stations and interactive booths to engage students in cultural and language-related activities.
• Worked collaboratively with teachers and parent volunteers to create a positive and inclusive learning environment.

Learning Support Volunteer at Forest School Singapore (2023-01 – 2024-12)

• Participated in Forest School sessions to explore child-led and experiential approaches to learning.
• Observed and supported facilitators in guiding children aged 5–9 through nature-based exploration and reflection.
• Applied Forest School principles in everyday interactions with children, fostering curiosity, confidence, and respect for nature.
• Actively learning different educational philosophies and integrating them into personal and volunteer experiences.

Volunteer Guide at Lai Ho Foundation (2016-01 – 2023-12)

• Conducted guided tours and community learning programs for students and visitors, fostering appreciation of literature and local heritage.
• Collaborated with educators to design interactive educational activities for children and youth.

Volunteer Facilitator (Displaced Youth) at Tur La Aur Learning Centre (2014-10 – 2014-10)

• Delivered donated laptops to the learning centre for displaced youth.
• Guided students on basic laptop usage to support their learning.

International Volunteer at Pal Ewam Monastic School (2012-06 – 2013-06)

• Served at the monastic school for two consecutive years, providing consistent emotional and physical support.
• Facilitated hygiene education sessions and health maintenance workshops for young students.
• Managed facility improvements for dormitories, kitchens, and storerooms to create a safer learning environment.
• Engaged in deep cultural exchange to support the holistic well-being of the student monks.

AIESEC Cultural Exchange Volunteer at TEGV Foundation (2008-01 – 2008-12)

• Introduced Chinese/Taiwanese culture to children at the TEGV foundation.
• Immersed in local Turkish culture to build cross-cultural communication skills.

Volunteer Facilitator at YMCA Tainan (2006-01 – 2006-12)

• Assisted in organizing and facilitating youth development and summer learning camps.
• Supported event logistics, registration, and participant coordination to ensure smooth camp operations.

Vice President, Mountaineering Club at Chang Jung Christian University (2005-01 – 2006-12)

• Organized and led outdoor learning expeditions (3D2N–5D4N) for student participants.
• Managed logistics, budgeting, and safety planning, fostering teamwork, leadership, and resilience through experiential learning.

Team-Building Coordinator at HERE Technologies (2010-01 – 2010-12)

• Designed and coordinated team-building activities to strengthen workplace learning and collaboration.
• Managed vendor liaison, scheduling, and event execution for staff development programs.

Master of Counselling in Counselling – Singapore University of Social Sciences (SUSS)

Master's Degree in Land Management – Feng Chia University (2007-01 – 2009-12)