Missy-8@live.com
Administrative professional with proven history in managing office operations and enhancing team productivity
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About
Administrative professional with proven history in managing office operations and enhancing team productivity. Effective in coordinating schedules, overseeing communication channels, and improving office workflows. Known for strong interpersonal skills and adaptability to changing demands, ensuring consistent results.
Experience
Founder at KK Modesty (2015-06 – Present)
A home-based, Self-served, Modernized Islamic Women Clothing. Started in 2015 as a part time business, during my time with my first child. Successfully running it since then and now the business is affected due to Covid.
- Responsible for Vendor selection, Designing and order Management
- Responsible for Sales, Marketing, Logistics, Invoicing and Account Management
- Key Deliverable:
Sales Development Representative (APAC) at Eptura (2022-03 – 2023-12)
- Work with the Sales leaders to pass off opportunities
- Communicate with prospects and coordinate their calendars with the AE who will be taking the call
- Take responsibility for lead generation through a mix of prospecting, cold outreach (email and calls) and LinkedIn.
- Gather and structure customer feedback to share with our product and service teams.
- Respond, engage, and qualify leads and inquiries from vendors/partners in APAC
- Exceed daily client engagement goals through phone, email, and social media touches
- Cold prospect and find new contacts and accounts
Human Resources Assistant at Rotary Engineering (2022-01 – 2022-03)
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
Administration Officer at The Body Shop International (via Adecco) (2016-02 – 2019-02)
- Take responsibility for lead generation through a mix of prospecting, cold outreach (email and calls) and LinkedIn.
- Gather and structure customer feedback to share with our product and service teams.
- Respond, engage, inquiries from vendors/partners
- General Office management (Admin, Invoice, Events, Customer Service)
Operation Associate at Hongkong Shanghai Banking Corporation (HSBC) (2007-08 – 2014-11)
- Responsible for Customer Service Operations for the back-end team
- Actively involved in all UAT's and Process Improvements
- Responsible for screening all documents for Loan Approvals (Personal/Credit Cards)
- OJT for new staff onboarding.
- Responsible for day-to-day document validation
- Responsible for cold outreach via calls
Junior Sales Associate at JDL International (2005-04 – 2006-04)
- Door to door sales
Education
Diploma in Private Secretary – BMC International College (2008-01)
O' Levels – Canberra Secondary School (2004-01)
