Samz Txng

Reliable and customer-focused professional with experience spanning food service, remote customer support, and retail sales. Known for clear communication, patience under pressure, and a strong track record of building customer relationships and driving sales.

Retail and Sales Assistant - Prism+

(2023-01)

• Assist customers with product selection and provide advice on home appliances and electronics
• Drive in-store sales by promoting products and upselling relevant accessories and warranties
• Process transactions, exchanges, and returns while maintaining accurate stock and sales records
• Deliver excellent customer service to build repeat business and customer loyalty

Customer Service Representative (Remote) - CS Remote Agent - Remote

(2020-01 - 2023-12)

• Managed inbound and outbound customer support calls, chats, and emails from a remote setting
• Resolved customer queries and escalated complex cases to relevant departments
• Maintained detailed and accurate logs of customer interactions and outcomes

Crew Member - McDonald's

(2017-01 - 2020-12)

• Delivered fast, friendly service at the counter and drive-thru
• Prepared food and beverages in line with company quality and hygiene standards
• Worked as part of a team in a fast-paced environment to meet daily targets

Cedar Girls' Secondary School Singapore