Sirithon Malasai

HR & Operations Professional with over 7 years of experience in Human Resources, Administration, Employee Relations, and Operations Coordination. Experienced in recruitment, onboarding, employee benefits, social security, HR documentation, training coordination, attendance management, and workforce supervision. Strong background in team coordination, problem-solving, process improvement, and stakeholder management.

In addition to HR responsibilities, gained hands-on experience in operations management through rider team supervision, workforce scheduling, and stakeholder coordination for 7-Eleven delivery operations.

Rider Supervisor / Operations Coordinator - NTS Revelation Co., Ltd. - Bangkok

(2026-01 - 2026-04)

• Supervised and managed daily operations for rider teams assigned to 7-Eleven delivery services.
• Monitored rider attendance, punctuality, and work performance to ensure operational standards.
• Prepared work schedules, shift rotations, leave requests, and manpower planning.
• Coordinated with 7-Eleven branches, Distribution Centers (DC), and internal departments regarding daily operational issues.
• Managed rider documentation, attendance records, onboarding support, incentive programs, fuel allowances, and workforce administration.
• Investigated operational issues, customer complaints, and delivery incidents while providing effective resolutions and process improvement recommendations.
• Assisted in training and communicating company policies, procedures, and operational guidelines to new riders.
• Prepared operational reports and maintained workforce records for management review.

HR Officer - Pivot Co., Ltd. - Bangkok

(2018-11 - 2025-06)

• Managed employee benefits, welfare programs, social security registration, and group insurance administration for employees.
• Coordinated onboarding and orientation processes to ensure smooth integration of new hires.
• Maintained employee records and HR documentation while ensuring compliance with company policies and labor regulations.
• Supported recruitment activities including candidate screening, interview coordination, and onboarding preparation.

Accounts Officer - Metro Systems Corporation Plc. - Bangkok

(2015-06 - 2018-06)

• Managed billing, cheque collection, and customer payment follow-ups
• Prepared AR documentation and account reconciliation
• Maintained customer records and SAP transactions
• Coordinated with customers regarding payment schedules and outstanding balances

Bachelor of Business Administration - Ramkhamhaeng University (2024)

Higher Vocational Certificate in Human Resource Management - Bangpakong Industrial and Community Education College (2017)