Chiung Wen Chen

Automation Development : Developed custom automation workflows via Google Apps Script, integrating Google workspace and Slack to streamline HR and Accounting processes, including leave management ,automated payroll distribution and reimbursment processes. Full-Function HR : Architected end-to-end HR frameworks from the ground up, designing organizational culture, competitive benefit programs, and standardized SOPs to ensure consistency and transparency across the team.

Operation Manager (HR & Finance & Admin) at PinchLabs / Qlo (Insurtech) (2025-08 – Present)

• Automation Development: Developed custom automation workflows via Google Apps Script, integrating Google workspace and Slack to streamline HR and Accounting processes, including leave management,automated payroll distribution and reimbursment processes.
• Full-Function HR: Architected end-to-end HR frameworks from the ground up, designing organizational culture, competitive benefit programs, and standardized SOPs to ensure consistency and transparency across the team.

Admin & HR Manager at Lootex Technology Co.,Ltd. (Web3) (2022-03 – 2025-05)

• HR Strategy & Culture: Partnered with leadership to execute workforce planning and personnel budget analysis, while designing core HR policies and culture frameworks to align with long-term organizational goals.
• HR Operations & Talent Acquisition: Managed the full employee lifecycle, including end-to-end recruitment, onboarding, payroll administration, labor/health insurance compliance, and annual individual income tax filings.
• Accounting & External Liaison: Established foundational accounting processes and reporting systems from scratch, serving as the primary liaison for external accounting firms to ensure audit readiness and fiscal transparency.
• Admin: Managed corporate administrative affairs and seasonal client engagement, leading the end-to-end planning of bespoke corporate gifts and customized merchandise to enhance brand presence.
• Employee Relations & Engagement: Orchestrated monthly team-building activities and major annual events (e.g., Year-end Parties, Off-sites) to foster a positive workplace culture and strengthen team cohesion.
• Collaborate with Regional HQ and for C&B program
• From end to end travel arrangement,booking flights,accommodation,visa application and check report
• Compliance: Led international compliance and security initiatives, including managing SOC 2 Type II certification processes.

HR Executive at FranklinCovey Taiwan (2021-09 – 2022-03)

• Responsible for full-cycle recruitment process and report to Taiwan GM and SG President
• Review and update employee regulations to ensure compliance with local regulations.
• Coordinate employee safety, welfare, and wellness
• Payroll & Tax related coordination and execution with local accounting firm

Operation Manager & HR at DT42 AI Solution Co.,Ltd. (AI Solution) (2017-02 – 2021-08)

• PR & Business development (Cooperate with CEO)
• Employee C&B (Salary, Withholding tax, Insurance, Benefits )
• Managing the end-to-end recruitment process, covering activities such as sourcing, screening, interviewing, onboarding, and offboarding employees. Monthly salary calculation and execution
• Design and maintain the accounting and payroll process system (using google app script)
• HR policy establishment
• Administrator
• Meeting room and conference facilities management
• Handle vendor's invoices and process payment application
• Maintain office supplies and pantry items
• EWC affairs

Administrator at Taiwan Hitachi Asia Pacific Co., Ltd. (2013-01 – 2015-11)

• Meeting room and conference facilities management
• Handle vendor's invoices and process payment application
• From end to end travel arrangement,booking flights,accommodation,visa application and check report
• Maintain office supplies and pantry items
• EWC affairs

Department of Political Science – National Defence University (2009-09 – 2011-06)

Department of Spanish Language – Wenzao Ursuline University of Languages (2005-09 – 2009-06)