Phoebe Lee

Operations professional with over three years of experience in cross-border coordination, order and pricing operations, operational data management, and partner communication. Experienced in managing high-volume transactions, verifying pricing and cost data, tracking multiple priorities, and coordinating with overseas partners and internal teams. Fluent in Mandarin and English, with strong problem-solving and process execution skills.

Seeking to transition into Sales Operations within an international technology company.

E-COMMERCE OPERATIONS COORDINATOR at HOLIDAY TRAVEL AGENCY CO., LTD. (2024-04 – Present)

• Manage two KKday products with 6,300+ bookings and 15,000+ travelers, handling pricing, availability, package settings, bookings, and reservation changes.
• Coordinate with Japanese partners, local vendors, and internal teams to manage multiple requests, track progress, and ensure timely execution.
• Maintain and verify operational, pricing, and cost data to ensure accuracy, while supporting SOP documentation and process improvement.
• Managed the Maldives product line and communicated in English with overseas resorts and suppliers regarding quotations, bookings, payments, and changes.
• Negotiated promotional rates, packages, and value-added benefits, and calculated selling prices and profit margins.
• Managed multiple overseas booking requests and supplier updates simultaneously, ensuring accurate pricing, payment, and reservation information.

OUTBOUND OPERATIONS COORDINATOR at WE LOVE TOUR (2023-03 – 2024-02)

• Managed the Maldives product line and communicated in English with overseas resorts and suppliers regarding quotations, bookings, payments, and changes.
• Negotiated promotional rates, packages, and value-added benefits, and calculated selling prices and profit margins.
• Managed multiple overseas booking requests and supplier updates simultaneously, ensuring accurate pricing, payment, and reservation information.

B.A. in English – National Taiwan Normal University (2018 – 2023)