Sheng Chiu

Results-driven MBA professional with 5+ years of international trade experience, specializing in customer account management and conflict resolution. Trilingual (Mandarin, English, Spanish) with deep expertise in coordinating with vendors and partners across Asia, Southeast Asia (SEA), LATAM, and the EU. Proven ability to maintain high service standards and solve complex issues in fast-paced environments.

Project Buyer (Apparel & shoes) at Fox Factory Switzerland GmbH, Taiwan Branch (2022-08 – 2025-02)

Managed international apparel procurement and return initiatives across global supply chains

• Orchestrated cross-functional collaboration following the company merger to optimize ERP system functionalities, aligning with corporate procurement strategies to meet annual performance targets.
• Led an international return initiative by streamlining return processes across 5 global sites, with a primary focus on Asia and SEA supply chains, successfully negotiating refunds with major Vietnamese supplier.
• Managed international apparel procurement across a diverse network of Asian and Southeast Asian suppliers for 5 branches and 2 e-commerce channels, optimizing purchase order patterns to ensure on-time delivery and enhance customer satisfaction.

Senior Account Representative at Fox Factory Switzerland GmbH, Taiwan Branch (2021-12 – 2022-07)

Managed global warranty reviews and ERP system implementation coordination

• Conducted monthly global warranty reviews to address product issues promptly and ensure high levels of customer satisfaction.
• Coordinated end-user testing during the ERP implementation phase and proactively managed troubleshooting by providing immediate feedback to consultants.
• Led collaboration efforts to create and implement new SOPs, reducing the learning curve for team members during the system migration.

DI Account Coordinator at Fox Factory Switzerland GmbH, Taiwan Branch (2018-10 – 2021-11)

Managed order fulfillment and shipment coordination for key distributor accounts across multiple regions

• Managed order fulfillment and shipment coordination for key distributor accounts across Asia, SEA, LATAM, and the EU, ensuring seamless international logistics.
• Achieved a consistent on-time delivery rate of 85%+ each quarter by proactively managing payment and shipment risks.

Master of Business Administration in Business Administration – National Yunlin University of Science & Technology (2018-09 – 2020-06)