A Bell

Dynamic, results-driven IT Support Specialist and Network Engineering student with enterprise-level experience in desktop support, domain migration, asset deployment, and service desk management. Proven track record in high-volume environments utilizing ServiceNow, Active Directory, VMware, Cisco Catalyst, and advanced network troubleshooting. CompTIA A+ and CCST certified with expertise in hardware lifecycles, user identity management, and SLA compliance.

Actively pursuing opportunities in the New York City metropolitan area to leverage technical expertise in enterprise systems and network infrastructure.

Hardware Refresh Consultant (Contractor) at Experis (Client: Atrium Health Wake Forest Baptist) (2026-06 – Present)

• Physically deploy, install, and configure replacement enterprise workstations in high-density clinical environments, validating network connectivity and authenticating user logins under updated corporate OS images.
• Utilize Tier 2 administrative credentials to perform RDP connections, Active Directory queries, and CLI commands to execute user data backups and securely migrate workstations across corporate domains.
• Re-assign user profiles to designated Active Directory security groups and organizational units (OUs) to enforce proper system permissions following domain updates.
• Document critical user discovery data (device owners, department managers, IP/MAC configurations, deployment timelines) in ServiceNow to ensure accurate asset tracking and SLA management.
• Enforce strict data security standards by harvesting and inventorying decommissioned storage drives prior to recycling; track live hardware assets using Cisco Catalyst tools and enterprise audit logs.

Residential Tech Support Specialist at Metronet (2024-09 – 2026-06)

Provided high-level remote technical support for fiber-optic connections, Wi-Fi infrastructure, and VoIP/POTS lines while maintaining high first-contact resolution rates.

• Diagnosed complex network performance bottlenecks, isolating issues related to signal degradation, localized latency, packet loss, and perimeter firewall settings.
• Provisioned, configured, and remotely managed enterprise/residential gateways, standalone routers, switches, and ONTs for optimized network throughput.
• Logged detailed technical records in corporate ticketing platforms and educated end-users on Wi-Fi security best practices and network troubleshooting steps.

Technical Maintenance Support at BVS Vending (2022-10 – 2024-09)

• Integrated, configured, and troubleshot secure point-of-sale (POS) card terminals and networked hardware devices across distributed field locations.
• Executed desktop support configurations, software deployment routines, and remote diagnostic scripts to remediate hardware/software faults.
• Maintained real-time feedback loops with cross-functional support teams and managed thorough system health logs.

Operations Manager at Bread's Moving & Hauling (2021-07 – 2024-08)

• Managed a team of 4 technicians, optimizing operational project workflows to increase overall customer satisfaction metrics by 25%.
• Handled real-time tier-1 troubleshooting for staff operating cloud-based CRM software and mobile payment processing systems.

Electrician Helper at Hardhat (2018-07 – 2020-01)

Assisted in the structural installation of complex commercial electrical wiring, control circuits, and fixtures in strict adherence to regulatory compliance codes.

Associate in IT Network Management – Forsyth Technical Community College (2026-12)