A Rodriguez

Bilingual (English/Spanish) customer service, administrative professional with over 15 years of experience serving diverse populations in fast-paced, high-volume environments. Experienced in client intake, eligibility documentation, appointment scheduling, insurance claims, confidential record management, and customer education. Strong background supporting individuals with empathy and professionalism while maintaining compliance with policies and procedures.

Skilled in Microsoft Office, Excel, QuickBooks, database systems, and remote communication platforms. Recognized for excellent interpersonal skills, attention to detail, problem solving, and building positive relationships with clients from diverse cultural backgrounds.

Customer Support & Operations Coordinator (Buyer / Allocator) - Art Republic of Texas

(2001-01)

• Provide exceptional customer service by phone and email while assisting clients with orders, questions, deliveries, and issue resolution.
• Maintain accurate customer records, documentation, invoices, and financial information using Excel, QuickBooks, and internal databases.
• Coordinate with vendors, suppliers, and internal departments to ensure timely service and customer satisfaction.
• Schedule meetings, manage multiple priorities, and maintain detailed documentation while meeting deadlines.
• Communicate professionally with individuals from diverse backgrounds using strong interpersonal and problem-solving skills.
• Work independently in a remote environment while maintaining productivity, organization, and confidentiality.
• Utilize Zoom and other virtual communication platforms to collaborate with customers and business partners.

Customer Service Associate (Seasonal) - H&R Block

(2015-01 - 2015-12)

• Delivered front-line customer service in a fast-paced office assisting a high volume of clients.
• Scheduled appointments and managed daily client flow.
• Collected and entered confidential client information accurately into computerized systems.
• Verified documentation and maintained complete, accurate client records.
• Assisted with payment processing and administrative functions while following confidentiality standards.
• Provided bilingual English/Spanish assistance to clients as needed.

Property & Auto Claims Adjuster - USAA

(1992-01 - 1997-12)

• Managed high-volume inbound customer calls regarding insurance claims and policy inquiries.
• Interviewed customers, gathered required information, verified documentation, and determined claim eligibility.
• Maintained accurate electronic case documentation while ensuring compliance with company policies.
• Assisted customers during stressful situations through compassionate communication and active listening.
• Coordinated with repair facilities, vendors, and internal departments to resolve claims efficiently.
• Protected confidential customer information while maintaining accuracy and professionalism.

Intern - Mexican American Unity Council

• Assisted community members in accessing social service resources.
• Provided bilingual English/Spanish communication for individuals and families.
• Assisted with scheduling appointments and completing administrative tasks.
• Helped connect clients with available community resources and support services.
• Delivered compassionate assistance to individuals from diverse cultural and socioeconomic backgrounds.
• Taught community and school nutrition programs

Bachelor of Arts - Sociology