Eliza Carter
Bilingual Customer Service Professional
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About
Bilingual customer service professional with 10+ years of experience in healthcare, call center, and front-desk environments. Skilled in patient support, appointment scheduling, payment handling, and high-volume inbound/outbound communication. Knowledgeable in insurance verification. Known for strong communication, organization, and delivering excellent service in fast-paced settings.
Experience
Health Related Issues Resolution at Out of Work (2024-04 – Present)
Out of Work from 04/2024- till Present for Some Health related issues that have Now Been Resolved.
Customer Service Representative/Front Desk Clerk at CentroMed (2023-07 – 2024-02)
- Greeted patients and managed check-in/check-out processes.
- Scheduled and rescheduled appointments to support clinic workflow.
- Collected and processed payments while maintaining accuracy.
- Provided professional, empathetic customer service to diverse patients.
Customer Service Representative at QVC (2017-07 – 2018-01)
- Provided customer support through inbound and outbound calls.
- Assisted customers with orders, questions, and issue resolution.
- Delivered consistent, friendly service to maintain customer satisfaction.
Customer Service Representative at Carenet Healthcare Services (2015-10 – 2017-02)
- Managed inbound and outbound healthcare-related calls.
- Provided accurate information and support to patients and clients.
- Maintained confidentiality and professionalism in healthcare settings.
Education
High School Diploma – Southside High School
