Aaliyah Mills

Results-driven professional with 15 years across hospitality, retail management, and fintech operations. Proven track record of elevating guest experiences, leading high-performing teams, and driving sales growth in fast-paced environments.

Server - Angry Ales - Charlotte, NC

(2025-04)

• Deliver high-quality table service in a high-volume Charlotte staple restaurant, consistently earning positive guest feedback
• Upsell menu items and promote company events to boost repeat visits and increase per-table revenue
• Maintain composure and accuracy during peak service hours in an extremely fast-paced environment

Server - Basil Thai Cuisine - Charlotte, NC

(2017-08 - 2019-09)

• Elevated dining experiences through refined serving techniques and expert cocktail knowledge in an upscale setting
• Drove incremental revenue by strategically upselling menu items and premium beverages to guests
• Built a loyal guest base through personalized, detail-oriented service that ensured satisfaction on every visit

Lead Quality Assurance Specialist - LoanBoss - Charlotte, NC

(2019-06 - 2024-05)

• Managed end-to-end client onboarding, mortgage loan processing, and financial reporting across a proprietary platform
• Trained and scaled the QA team from 10 to 30 specialists, establishing standards that supported rapid company growth
• Oversaw daily generation of leasing and financial reports, KPI tracking, and client demos to drive business development

Assistant Manager, Cashier - Food Lion - Cherokee/Charlotte, NC

(2011-06 - 2019-08)

• Promoted to Assistant Manager after 4 years; supervised 15+ employees, managed store funds, conducted audits, and led hiring and mentorship of 12+ staff

Concierge Front Desk Agent - Best Western Plus River Escape Inn & Suites

(2016-06 - 2017-08)

• Handled all front desk operations including reservations, payment processing, dynamic rate management, and event coordination for a full-service hotel

B.S - Hospitality and Tourism Management - Western Carolina University (2017-12)