Server - Angry Ales - Charlotte, NC
(2025-04)
- Deliver high-quality table service in a high-volume Charlotte staple restaurant, consistently earning positive guest feedback
- Upsell menu items and promote company events to boost repeat visits and increase per-table revenue
- Maintain composure and accuracy during peak service hours in an extremely fast-paced environment
Server - Basil Thai Cuisine - Charlotte, NC
(2017-08 - 2019-09)
- Elevated dining experiences through refined serving techniques and expert cocktail knowledge in an upscale setting
- Drove incremental revenue by strategically upselling menu items and premium beverages to guests
- Built a loyal guest base through personalized, detail-oriented service that ensured satisfaction on every visit
Lead Quality Assurance Specialist - LoanBoss - Charlotte, NC
(2019-06 - 2024-05)
- Managed end-to-end client onboarding, mortgage loan processing, and financial reporting across a proprietary platform
- Trained and scaled the QA team from 10 to 30 specialists, establishing standards that supported rapid company growth
- Oversaw daily generation of leasing and financial reports, KPI tracking, and client demos to drive business development
Assistant Manager, Cashier - Food Lion - Cherokee/Charlotte, NC
(2011-06 - 2019-08)
- Promoted to Assistant Manager after 4 years; supervised 15+ employees, managed store funds, conducted audits, and led hiring and mentorship of 12+ staff
Concierge Front Desk Agent - Best Western Plus River Escape Inn & Suites
(2016-06 - 2017-08)
- Handled all front desk operations including reservations, payment processing, dynamic rate management, and event coordination for a full-service hotel
