Alyssa Moore

Results-driven operations leader with 15+ years of experience in hospitality management

Talent

MocksvilleMember since July 22, 2026

Well-Rounded ProfessionalExceptional customer serviceTeam-building and employee retentionManaging inventoryExceeding sales goalsReducing waste and labor costsCoaching and developing team membersMeeting and exceeding operational goalTeam leadership and employee developmentHiring, onboarding, and performance coachingScheduling and labor managementInventory and cost controlSales growth strategiesProcess improvementCustomer experience managementCompliance and safety standardsConflict resolutionEmployee training

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Well-Rounded ProfessionalExceptional customer serviceTeam-building and employee retentionManaging inventoryExceeding sales goals

About

Results-driven operations leader with 15+ years of experience in hospitality management, team development, sales growth, and operational improvement. Proven success leading high-performing teams, reducing costs, improving guest satisfaction, and implementing processes that increase efficiency. Skilled in employee training, conflict resolution, inventory management, and achieving performance goals in fast-paced environments.

Experience

Assistant General Manager - Mandolino's Artisan Pizza - Davidson, NC

(2022-09 - 2023-12)

Hired, trained, coached, and terminated employees
Established and implemented a bar/alcohol program which increased overall sales by 13%
Reduced operating costs by sourcing and implementing a new paper supply vendor
Increased sales by coaching servers on sales techniques
Created a successful training program for all hourly positions
Simplified catering execution to grow off-premise sales

Restaurant Manager - Olive Garden - Salisbury, NC

(2014-03 - 2022-06)

Managed daily restaurant operations including staffing, training, guest satisfaction, sales performance, labor management, inventory control, and compliance standards. Served in other capacities, including Server, Bartender, Delivery Specialist, Certified Trainer, and Service Professional.

Led and coached team members to achieve sales, service, and retention goals
Developed new employees through structured training programs
Monitored labor costs, inventory usage, and operational efficiency
Supported a high-performing team recognized among top Olive Garden locations worldwide

Lead Banquet Server - Holiday Inn - Salisbury, NC

(2005-05 - 2013-06)

Ensured banquets executed to exact standards as defined by contract
Assisted Director of Sales and Catering in managing banquet servers
Adapted to last minute contract alterations

Lead Server - Philip's Steak and Pasta - Salisbury, NC

(2011-11 - 2012-06)

Led service team by example
Created schedules and managed server responsibilities
Adapted to ever-changing work environment, including menu modifications and changing owners
Worked alongside management to create and implement tactics to market the new business