Jeanine DeBerry
Order Management & Customer Support professional with 25+ years of experience
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About
Order Management & Customer Support professional with 25+ years of experience entering and reviewing customer information, resolving discrepancies, and supporting daily operations in fast-paced environments. Known for accuracy, patience, and clear communication. Strong remote work habits, quick learner, and dependable with follow-through. Comfortable working independently and keeping systems, records, and workflows organized and running smoothly.
Experience
Call Specialist - ASD - Remote
(2023-01 - 2024-12)
- Entered customer information with strong accuracy and attention to detail.
- Identified and resolved inconsistencies by reviewing and clarifying details.
- Communicated updates to internal teams to support smooth daily workflows.
Pharmacy Benefits Manager - TTEC / OptumRx - Remote
(2022-01 - 2023-12)
- Updated customer accounts, verified information, and corrected discrepancies.
- Managed high-volume customer requests while keeping documentation organized.
- Worked with pharmacies and internal departments to resolve account concerns.
Customer Service Team Manager - Alorica / Samsung
(2019-01 - 2020-12)
- Reviewed customer documentation and ensured accuracy before finalization.
- Supported agents handling customer questions and account updates.
- Identified workflow issues and helped implement clearer processes.
Operations & Project Administration - DNV
(1999-01 - 2014-12)
- Maintained operational data, contracts, and documentation in CRM/ERP systems.
- Coordinated with internal teams to keep records aligned and processes consistent.
- Created simplified procedures that reduced repeated errors and improved clarity.
Education
Master of Information Technology - University of Phoenix
Bachelor of Computer Information Systems - DeVry Institute of Technology
Full-Stack Developer Certificate - React, JavaScript, APIs - SheCodes
