Abby Stephenson

Highly organized and detail-oriented Administrative & Executive Support Professional with 25+ years of experience supporting executives, healthcare providers, legal professionals, and business operations in fast-paced environments. Proven ability to manage confidential information, coordinate complex workflows, support daily operations, and provide exceptional service to clients, leadership teams, and the public. Experienced working with confidential information in regulated environments, including healthcare, legal, and administrative settings requiring discretion, accuracy, and professionalism.

Advanced in Microsoft Office Suite, Excel, Outlook, QuickBooks, and electronic records management systems.

Executive Office Coordinator & Accounting Specialist - New Wave Enviro - Greenwood Village, CO

(2022-08 - 2026-05)

• Managed daily administrative operations supporting customers, vendors, and internal teams in a fast-paced business environment.
• Responded to high-volume customer inquiries through phone, email, and social media while maintaining professional communication and timely follow-up.
• Processed and imported customer orders using Excel, including formulas and data verification to ensure accuracy.
• Prepared customer invoices, monitored outstanding balances, and assisted with collections.
• Supported wholesale account development by recruiting new clients and maintaining strong business relationships.

Executive Administrative Assistant - Aurora Mental Health - Aurora, CO

(2019-08 - 2022-07)

• Provided administrative support in a behavioral healthcare environment serving individuals receiving mental health and substance abuse services.
• Managed high-volume multi-line phone systems, client inquiries, scheduling, and daily office operations.
• Completed client intake processes and coordinated appointments with therapists, physicians, and treatment providers.
• Communicated with probation and parole officers regarding referrals, client updates, and required documentation.
• Maintained confidential electronic client records while supporting a transition to a paperless documentation system.
• Verified Medicaid eligibility and assisted clients with maintaining access to services.
• Supervised urine analysis (UA) drug testing procedures while following confidentiality and organizational protocols.

Operations Coordinator - JJL Process Corp - Denver, CO

(2012-08 - 2019-08)

• Managed daily operations for a national process serving company while maintaining strong client relationships and service standards.
• Coordinated workflow for up to 40 statewide process servers and tracked completion of thousands of legal documents monthly.
• Managed document processing, scanning, data entry, and file distribution to ensure accuracy and timely delivery.
• Reviewed legal affidavits for accuracy and compliance with court requirements.
• Prepared and notarized legal service documents for court acceptance.
• Communicated directly with attorneys and clients regarding case status and operational needs.

Preservation Specialist - Integrated Asset Services - Denver, CO

(2011-10 - 2012-06)

• Coordinated property preservation activities for foreclosed properties nationwide.
• Managed vendor communication regarding repairs, cleaning, maintenance, and safety requirements.
• Maintained health and safety documentation to ensure properties remained compliant with regulations.
• Monitored project status and resolved issues to prevent delays and code violations.

Legal Secretary - Dutton & Dutton P.C. - Frankfort, IL

(2009-06 - 2011-08)

• Provided administrative support to attorneys in a high-volume foreclosure law firm.
• Prepared legal documents, court briefs, case files, and documentation required for hearings.
• Organized attorney case materials and ensured accurate preparation of court submissions.
• Managed client communications, document scanning, mail processing, and confidential records.
• Utilized legal databases and case management software to maintain accurate information.