Admassu Kore

A data center technician dedicated in troubleshooting hardware issues, software glitches, and network problems and providing technical expertise to help keep data environment secure, reliable, efficient and seamless to meet the ever-growing needs of consumers.

Technician: Ticketing, Pricing Center - Citicore Travel and Services - Remote

(2021-01)

• Diagnose and replace faulty components like hard drives, RAM, and power supplies.
• Closely interacted with designers and GDS software developers to understand application functionality and navigational flow and keep them updated about Business user's sentiments.
• Handling customer calls, receiving requests on ticket processing, exchanges and refunds.
• Flight ticket issuance, making date changes, processing refunds.
• Organizing trainings and participating in fares and pricing seminars with business partners.
• Updating system with new fare rules and pricing methodologies.
• Monitoring the timely updates of fare rules, issuing, exchanging, rerouting and fixing issues.
• Data collection on different special fares, analyze, and update the Sabre GDS system accordingly

Technician: Ticketing, Fares, Pricing, Loading - Ethiopian Airlines - Virginia, VA

(2014-06 - 2019-12)

• Install and organize structured cabling to maintain proper airflow and prevent signal loss
• Track infrastructure health, server performance, and environmental metrics using DCIM tools
• Enforce physical access controls, escort third-party vendors, and maintain detailed asset logs.
• Coordinating rapidly and precisely with remote engineering teams and vendors under high-pressure outage situations.
• Logging ticket updates, asset tags, cable routes, and serial numbers with total accuracy.
• Install & update company product prices, fare rules in Sabre GDS.
• Coaching and mentoring junior staffs
• Monitor flight reservation, ticket issuance using different form of payments
• Fare rule application during advanced automatic ticket exchange and Refund (AER)
• Performing & monitoring check in, luggage movement, boarding and departure control.
• Consulting the sales team with sales strategy and recommending targets
• Working on load control tools such as quantum bag scan, emergo and GD and post departure activity

MSc - Business Analytics