Rogelio Valderama

An experienced Ticket Broker Assistant with a proven track record of delivering exceptional results across multiple industries, including ticketing, telecommunications, and customer service. With a passion for data-driven decision-making and a commitment to excellence, I bring a unique blend of technical expertise and interpersonal skills to every project.

Ticket Pricing Team lead | Order Fullfillment | Ticket Buyer - Ticket Action - Remote

(2022-01 - 2026-01)

• Ticket Fulfillment Specialist- I specialize in transferring mobile tickets between accounts, making sure the process is smooth and hassle-free. I manage and verify transfer requests to keep customers satisfied, providing quick support when issues come up. I handle ticket orders with a strong focus on accuracy and work closely with clients to ensure tickets are delivered on time. I also audit ticket listings across different platforms, paying close attention to rows and sections to keep inventory
• Ticket Purchaser/ Puller- Experienced in identifying and selecting best ticket seats to enhance profits and revenue, while effectively collaborating with teams and clients to address their needs. Proficient in purchasing tickets on major platforms such as Ticketmaster, AXS, Live Nation, ETIX, and Eventbrite.
• Ticket Pricing Analyst- Knows how to analyze market trends to establish competitive ticket pricing. Adjust prices based on demand and the status of the event to optimize sales and maximize revenue.
• Advance knowledge in Excel and knows how to make it an automating processes, analyzing trends, or creating detailed reports, I ensure that data works for you.

ProductTrainer | Supervisor - T-Mobile- US Telecommunication - Onsite

(2018-01 - 2021-12)

• Handled 3 LOBs for T-Mobile Telco (Messaging, Voice, Retention) Excellent in tool navigation while demonstrating the right pathways on resolving customers' concerns using classroom training materials.

Bachelor of Arts - Political Science - Major in Paralegal Studies - University of Makati (2011-01 - 2015-12)

Master's Degree - Business Administration - University of Assumptions (2020-01 - 2022-12)