Agatha Conteh
CLIENT SUCCESS MANAGER | CLIENT RELATIONSHIP MANAGEMENT | BUSINESS INTELLIGENCE
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About
Results-driven client service and business intelligence professional with 8+ years of experience managing stakeholder relationships, delivering data-driven solutions, and supporting operational excellence across financial services, healthcare, and government organizations. Proven ability to serve as a trusted advisor, resolve complex client issues, coordinate cross-functional teams, and drive adoption of business solutions through training, reporting, and ongoing support.
Experience
Business Intelligence Manager / Analytics Lead - U.S. Department of Commerce
(2023-11)
- Serve as a primary point of contact for stakeholders, providing ongoing support, issue resolution, and guidance on data and reporting solutions.
- Build and maintain strong relationships with internal clients by understanding business needs and delivering tailored reporting and analytics solutions.
- Coordinate with cross-functional teams to ensure timely delivery of projects and operational initiatives.
- Lead user onboarding, training sessions, and knowledge-sharing initiatives to increase adoption and engagement.
Business Intelligence Lead / Senior Data Analyst - T. Rowe Price
(2023-04 - 2023-11)
- Supported internal business partners by managing requests, resolving reporting issues, and delivering analytical solutions.
- Conducted stakeholder meetings to gather requirements and ensure alignment with business objectives.
- Developed reporting frameworks and dashboards used to monitor key business performance indicators.
Senior Data Analyst / BI Analyst - Arlington Public Schools
(2021-03 - 2023-04)
- Managed relationships with business stakeholders and department leaders to understand reporting needs.
- Facilitated issue resolution by coordinating between technical teams and business users.
- Delivered recurring and ad hoc reporting solutions supporting organizational goals.
Business Analyst / Reporting Analyst - Inova Health System
(2018-01 - 2021-02)
- Served as a trusted resource for end users by providing system support, troubleshooting, and issue resolution.
- Created user guides, FAQs, and training materials to support onboarding and adoption.
- Collaborated with business and technical teams to support system implementations and process improvements.
Education
Bachelor of Science - Virginia Commonwealth University
