Aicha Cissoko

Detail-oriented Accounts Payable and Financial Operations professional with experience supporting payment operations, vendor management, account reconciliations, financial research, and month-end close activities across multiple business functions. Experienced in processing ACH, EFT, wire, online, and check payments, administering corporate tax payments, managing vendor onboarding, and maintaining compliance documentation. Proficient in Microsoft Dynamics GP (Great Plains), SAP, PaperSave, SharePoint, and Microsoft Excel.

Strong attention to detail with a track record of maintaining accurate financial records, resolving payment issues, improving internal processes, and supporting day-to-day financial operations in fast-paced environments.

Accounts Payable Specialist at ALACRITY SOLUTIONS (2023-06 – Present)

• Manage full-cycle accounts payable activities across insurance claims, contractor network operations, Specialty Auto Services, insurance adjusting services, purchasing, client refunds, IT, and corporate expenses.
• Process ACH, EFT, wire transfers, online payments, client refunds, and check payments while ensuring accuracy and timely processing.
• Process quarterly and corporate tax payments and maintain supporting documentation.
• Reconcile accounts, research payment issues, and resolve discrepancies to support month-end close activities.
• Research and resolve credit memos, unapplied balances, payment discrepancies, and historical account issues to maintain accurate financial records.
• Review open balances, missing invoices, credit memos, and payment discrepancies to support accurate financial records and month-end close requirements.
• Support payment operations for multiple business units, including vendor payments, contractor payments, client refunds, and operational expenses.
• Set up and maintain vendor records, including W-9s, ACH forms, banking information, contracts, and supporting documentation.
• Maintain organized financial records, vendor files, tax documentation, and audit support files.
• Use Microsoft Dynamics GP, PaperSave, SharePoint, Excel, and Microsoft Copilot to support invoice processing, account research, reporting, and process documentation.
• Create process guides, training materials, and department documentation to support team operations.

Banking Associate at REGIONS BANK (2022-10 – 2023-05)

• Opened and maintained personal, business, and credit card accounts.
• Processed deposits, withdrawals, loan payments, cashier's checks, and account servicing transactions.
• Assisted business and commercial clients with treasury management services, cash management solutions, digital banking platforms, and payment products.
• Resolved complex account inquiries while maintaining regulatory compliance and customer service standards.

Accounts Payable Specialist at CINTAS CORPORATION (2020-05 – 2022-10)

• Ensured invoices were accurately coded and recorded in accordance with the company's chart of accounts, including appropriate GL coding and cost center allocation.
• Processed weekly payments through ACH, wire transfers, and check disbursements utilizing SAP.
• Set up and maintained vendor accounts, including tax documentation, banking information, and supporting records.
• Matched invoices to purchase orders and verified receipt of goods and services before payment processing.
• Created weekly payment spreadsheets in Excel and uploaded supporting documentation to banking platforms.
• Reconciled petty cash and bank statements while supporting purchase order processes in accordance with company policies.
• Maintained vendor relationships and resolved invoice discrepancies through timely communication and follow-up.
• Analyzed financial data and account discrepancies to support accurate payment processing and recordkeeping.

Customer Service Associate / Team Lead at FOOT LOCKER (2015-06 – 2021-01)

• Processed daily transactions with accuracy and maintained organized records for sales, returns, and inventory.
• Trained team members on operational procedures, policy updates, and customer service expectations.
• Delivered excellent customer service while meeting sales and productivity goals.

Customer Service Specialist at NORDSTROM (2018-02 – 2020-04)

• Managed account inquiries and account maintenance for Visa, Retail, Debit, Corporate, and Gift Card customers.
• Processed payments, account updates, error corrections, and customer documentation requests.
• Assisted customers with online account access, enrollment, password resets, and account troubleshooting.

Collections Specialist at CAPITAL ONE BANK (2017-02 – 2018-02)

• Managed a high-volume customer portfolio while maintaining FDCPA compliance and company policies.
• Handled 85+ customer calls daily related to payment arrangements and account resolution.
• Reduced delinquency by 14% through payment plan negotiations and customer outreach.
• Assisted borrowers with repayment options and account retention solutions.
• Processed payments, updated account information, and maintained accurate account documentation.

Associate Degree in Accounting Studies – DeVry University (2019 – 2020)

High School Diploma – Pike High School