Aidan Hack

Endpoint Provisioning & Imaging: Deployed, imaged, and configured Windows and macOS endpoints using Jamf Pro, MDM solutions, and Windows AutoPilot; applied rigorous security baselines and device compliance configurations across the enterprise fleet.

Automation & Scripting: Developed and maintained custom PowerShell deployment scripts for organization-wide software distribution, incorporating registry-based install detection and conditional reinstall logic to optimize system delivery.

Identity & Access Management: Managed user account lifecycles, organizational units (OUs), and security group modifications within Active Directory to enforce secure access standards and comply with strict corporate provisioning policies.

Enterprise IT Support & Systems Technician - St. John's University - Queens, NY

(2023-08 - 2026-05)

• Endpoint Provisioning & Imaging: Deployed, imaged, and configured Windows and macOS endpoints using Jamf Pro, MDM solutions, and Windows AutoPilot; applied rigorous security baselines and device compliance configurations across the enterprise fleet.
• Automation & Scripting: Developed and maintained custom PowerShell deployment scripts for organization-wide software distribution, incorporating registry-based install detection and conditional reinstall logic to optimize system delivery.
• Identity & Access Management: Managed user account lifecycles, organizational units (OUs), and security group modifications within Active Directory to enforce secure access standards and comply with strict corporate provisioning policies.
• IT Operations & Support: Triaged and resolved complex Tier 1/2 service requests via Freshservice, providing high-touch troubleshooting for system access issues, hardware remediation, and peripheral configuration.
• Systems & QA Testing: Conducted structured usability testing, edge-case evaluations, and benchmark performance analysis on emerging enterprise systems and AI-driven platforms to validate production readiness.
• Documentation & Compliance: Authored and maintained standard operating procedures (SOPs) for hardware decommissioning and provisioning workflows, ensuring clean OS installations to preserve data security baselines.

Operations & Document Specialist - OSC World (Optimum Solutions) - Lynbrook, NY

(2021-04 - 2022-08)

• Asset Management: Utilized handheld scanners for asset logging and barcode serialization to maintain a precise, centralized digital inventory of hardware and corporate equipment.
• Data Security & Compliance: Handled sensitive digital and physical records with strict adherence to privacy and confidentiality protocols, ensuring complete compliance with data integrity mandates.
• Project Execution: Coordinated high-priority administrative projects under tight deadlines, delivering accurate reporting and cross-functional document preparation to optimize regional workflow efficiency.

B.S. - Cyber Security Systems - St. John's University (2023-08 - 2026-05)