Sarah Pinon

Detail-oriented healthcare operations professional with 5+ years of experience in Quality Assurance, HIPAA-compliant data handling, and HCHB scheduling for multidisciplinary clinical teams. Strong track record of managing visit assignments, resolving scheduling conflicts, and maintaining accurate documentation while delivering high-quality results in fast-paced environments.

Scheduling Specialist at UnitedHealth Group (2026-05 – Present)

• Coordinated clinician schedules and visit assignments in HCHB to ensure timely, accurate routing
• Resolved scheduling conflicts through real-time workflow monitoring and communication with field staff.
• Assigned and updated patient visits in HCHB, balancing staff availability, patient needs, and coverage requirements.
• Communicated schedule changes to clinicians and office staff, supporting efficient care delivery and reducing missed visits.
• Updated patient and clinician records in HCHB with precise scheduling notes, ensuring compliance with agency SOPs and HIPAA.

QA Agent at Datavant (2021-05 – 2026-03)

• Conducted quality assurance reviews of medical records to ensure compliance with HIPAA regulations
• Verified accuracy of patient information prior to document release
• Managed Release of Information (ROI) requests securely and efficiently
• Processed and distributed confidential records with a high level of accuracy
• Collaborated with cross-functional remote teams to maintain workflow efficiency
• Ensured all records met company quality standards within required turnaround times
• Coordinated with patients, healthcare providers, and third-party requestors to fulfill documentation needs
• Managed confidential patient information with strong attention to detail and secure handling
• Maintained organized logs and tracking systems for incoming and outgoing medical records

Receptionist at Billi Bonze (2017-07 – 2020-01)

• Provided front desk support, greeting visitors and managing incoming communications
• Answered multi-line phone systems and directed calls appropriately
• Scheduled appointments and maintained organized calendars
• Prepared documents, handled correspondence, and managed office records
• Maintained office security procedures, including visitor logs and badge issuance
• Delivered administrative and clerical support to team members as needed

High school diploma or GED – Crossroads Academy (2018-06)