Natalie Ramos
Highly motivated and results-driven professional with a proven track record in customer service and office management
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About
Highly motivated and results-driven professional with a proven track record in customer service and office management. Bringing exceptional communication skills, a strong attention to detail, and a passion for providing excellent service to clients and customers. Willing to relocate: Anywhere
Experience
Director of Finance - The Fountainview Center Of Alzheimer's Disease - Atlanta, GA
(2025-05)
- Prepare and submit reports on a timely basis as required and directed by Administrator, this company and governmental agencies.
- Accumulate and maintain in an organized manner, vital statistics relating to admissions, discharges, deaths, transfers, and daily census of facility residents.
- Revenue Cycle Management
- Manage Cash Flow for AR and AP and report to the CFO
- Prepare profit and loss statement.
- Manage Medical Records/Requests
- Obtain and submit all required documentation to bill third party payers as per program/company guidelines.
- Responsible for monthly Medicaid, Medicare and other insurance billings along with timely follow-up with intermediaries on delinquent payments.
- Maintain financial records including cash receipts, cash disbursements, accounts receivable, accounts payable, payroll journal and general ledger as directed.
- Be Responsible For ensuring daily bank deposits are made and reconciling all facility cash and checking accounts.
- Verify that resident trust is accurately recorded.
- Provided statistics to audit and re-imbursement for year-end processing.
- Maintain an accurate accounting of patient trust funds including monthly reconciliation and quarterly statements to responsible parties. Reconcile petty cash for patient trust fund daily.
- Participate in the resident admission process by providing explanations of the facility's rate's, billing cycle and payment terms, including collecting the first month's advance payment upon admission.
- Supervise oversee other business office clerical staff, as assigned.
Business Office Manager - Sandy Springs Center for Nursing and Healing - Sandy Springs, GA
(2024-04 - 2025-05)
- Managed daily operations of the business office, overseeing administrative tasks and ensuring efficient workflow
- Improved customer satisfaction rates by implementing new customer service protocols resulting in an increase in positive feedback ratings.
- Managed RFMS accounts keeping them to Medicaid compliance.
- Applied for long-term Medicaid and kept contact with caseworkers until approval.
- Managed all Medicaid renewals for all existing long-term care residents.
- Maintained 72-hour financial meetings upon admission of new patients.
- Maintained a 90% private in-house collection rate.
- Applied for rep-payee and maintained all payee trust accounts.
- Managed daily and monthly AP tasks.
- Process Missed Punches and PTO data.
- Submit corrections and verify payroll.
- Gather documents and submit to Gchecks for background checks.
Billing Specialist - Comprehensive Powered by Wellsky - Overland Park, KS
(2023-09 - 2024-03)
Manage and support four skilled nursing facilities business offices remotely.
- Manage resident trust funds, keep them in Medicaid compliance.
- Post deposit to accounts receivable ledgers.
- Make follow up collection calls.
- Balance daily census, make payor changes.
- Verify insurances.
- Bill bi-monthly for Medicaid.
- Input monthly ancillaries for billing.
- Triple check and correct UB04s on month end.
- Process Medicare billing.
Business Office Manager - Riverside Post Acute Care - Jurupa Valley, CA
(2022-07 - 2023-07)
- Oversaw the daily operations of the business office, managing billing, invoicing, and financial record-keeping activities.
- Implemented process improvements that resulted in a 15% reduction in billing errors and improved efficiency.
- Led a team of administrative staff, providing training, guidance, and support to ensure smooth operations.
- Acted as a liaison between the facility and external vendors, resolving billing and payment discrepancies promptly.
Business Office Manager - Meadows Ridge Care Center - Colton, CA
(2021-05 - 2022-07)
- Managed the facility's financial transactions, including accounts receivable and accounts payable.
- Developed and maintained detailed financial reports, budgets, and expense analysis.
- Collaborated with the admissions team to ensure seamless admission processes for new residents.
- Implemented a digital documentation system, reducing paperwork and improving data accessibility.
Assistant Business Office Manager - Rialto Post Acute Rialto - CA
(2020-02 - 2021-05)
- Assisted the Business Office Manager in daily financial tasks and administrative duties.
- Conducted regular audits of financial records to identify discrepancies and ensure accuracy.
- Facilitated training programs for staff members on proper billing and documentation procedures.
- Served as a point of contact for residents and their families to address financial inquiries and concerns.
Business Office Asst/ Business Office Manager Interim - Riverside Post Acute Care - Jurupa Valley, CA
(2016-03 - 2020-01)
- Temporarily assumed the role of Business Office Manager during a transition period.
- Managed all financial transactions and maintained accurate records during the interim period.
- Collaborated with department heads to ensure financial compliance and adherence to budgetary guidelines.
- Successfully handed over responsibilities and provided comprehensive reports to the incoming Business Office Manager.
Business Office Manager Interim - Riverside Post Acute Care - Jurupa Valley, CA
(2016-03 - 2020-01)
- Temporarily assumed the role of Business Office Manager during a transition period.
- Managed all financial transactions and maintained accurate records during the interim period.
- Collaborated with department heads to ensure financial compliance and adherence to budgetary guidelines.
- Successfully handed over responsibilities and provided comprehensive reports to the incoming Business Office Manager.
Education
Bachelor's degree - Arts of Administration - California State University-San Bernardino (2021-06)
High School Diploma - John Meuir High School (2015-06)
