Alex Benningfield

Customer-focused professional with over 30 years of experience in client service, account support, and transaction processing. Demonstrated ability to manage customer accounts, resolve issues efficiently, and maintain accurate records. Strong attention to detail, communication skills, and commitment to delivering high-quality service—well-suited for an Account Service Representative role in banking.

Automotive Parts Specialist (Present)

21 years automotive experience | 31 years customer service

• Assisted customers with account-related inquiries, product selection, and order processing with a strong focus on accuracy and service
• Processed customer payments, account charges, and credit card transactions following proper procedures
• Maintained detailed and accurate records of customer orders, billing, and transactions
• Provided quotes, pricing, and timelines while managing customer expectations and resolving concerns
• Handled returns, warranties, and refunds in accordance with company policies
• Conducted follow-ups to confirm order accuracy and ensure customer satisfaction
• Tracked orders and communicated status updates in a timely manner
• Coordinated with internal teams to ensure efficient service delivery
• Managed multiple customer requests while maintaining accuracy and professionalism
• Maintained organized inventory systems to support accurate order fulfillment
• Received and processed incoming shipments and special orders
• Ensured clean, organized work environment to support operational efficiency
• Supported team workflow by coordinating materials and delivery needs

Associate of Applied Science (AAS) in Aircraft Technology

High School Diploma