Alex Smith

Detail-oriented professional with extensive experience in healthcare administration, quality inspection, and patient support. Skilled in appointment scheduling, medical billing, and quality control, with a proven ability to manage confidential records and collaborate with multidisciplinary teams. Adept at improving processes, supporting patient care, and ensuring compliance with industry standards.

Scheduling Clerk at St. Claire Medical Center (2026-01 – 2026-05)

• Directed all incoming hospital calls and routed patients to appropriate departments, ensuring efficient communication using strong organizational skills
• Scheduled appointments for all family medicine providers, optimizing provider schedules and improving patient access
• Handled medication questions and refills, enhancing patient satisfaction and supporting clinical staff

Quality Inspector at Vayon (2026-02 – 2026-03)

• Inspected car parts for GM, identifying defects and improving factory quality by providing actionable feedback
• Conducted thorough inspections of products and materials to ensure compliance with quality standards, reducing defects
• Performed visual inspections, measurements, and tests on finished goods and raw materials, ensuring product reliability
• Identified defects, non-conformities, or deviations from specifications and documented findings, supporting corrective actions
• Collaborated with production teams to address quality issues and implement corrective actions, enhancing overall product quality
• Maintained accurate records of inspection results, including detailed reports and documentation, ensuring traceability
• Implemented quality control procedures to improve overall product quality and reduce defects
• Utilized calipers, gauges, micrometers, and testing equipment for accurate measurements, increasing inspection precision
• Participated in root cause analysis investigations to identify the source of quality problems, driving process improvements
• Collaborated with suppliers to resolve issues related to incoming materials or components, strengthening supply chain quality

Medical Billing & Coding at Journey 2 Heal (2024-12 – 2025-07)

• Processed daily per diems and ensured timely billing by coordinating with providers and supervisors, improving revenue cycle efficiency
• Assisted in credentialing as needed, supporting provider compliance and operational readiness
• Sent out all medical referrals for the MD to appropriate specialists, facilitating patient access to necessary care
• Managed all medical records for the agency, ensuring accuracy and regulatory compliance

Peer Support Specialist at journey 2 heal (2024-08 – 2025-06)

• Provided one-on-one support to individuals with mental health challenges, offering empathy and encouragement to improve client outcomes
• Facilitated group therapy sessions focused on coping skills, stress management, and building healthy relationships, increasing group engagement
• Collaborated with a multidisciplinary team to develop personalized treatment plans for clients, enhancing care effectiveness
• Advocated for clients' rights and access to resources within the community, ensuring appropriate support services
• Maintained accurate documentation of client interactions, progress notes, and treatment outcomes in compliance with confidentiality guidelines
• Supported clients in developing independent living skills such as budgeting, time management, meal planning, and self-care routines
• Supported clients in achieving their personal recovery goals over a period of XX months/years, contributing to measurable recovery progress
• Implemented a peer-led support group that increased participant engagement by XX% compared to previous groups

Manager at Knipp Chiropractic Inc. (2016-03 – 2020-12)

• Answered phones and scheduled all patient appointments, ensuring efficient front desk operations
• Created daily and weekly staff schedules, optimizing workflow and coverage
• Signed time sheets and assisted with payroll, ensuring timely and accurate compensation
• Conducted sports rehabilitation exercises with patients, supporting recovery and patient satisfaction
• Administered tens unit, heat, or ice therapy based on patient needs, enhancing treatment outcomes
• Balanced the checkbook and paid all company bills monthly, maintaining financial accuracy
• Made daily bank deposits, ensuring timely processing of company funds
• Assisted the doctor with daily X-rays, improving patient throughput and care quality
• Billed all medical claims in-house for each patient, expediting reimbursement and reducing errors
• Completed patient charts and prepared them for the doctor as patients arrived, streamlining patient intake

Some College – Ashland Community and Technical College (2013-08 – 2015-12)

High school diploma – Russell High School (2009-08 – 2013-05)