Alexa Coronado

Dynamic team member with a strong background in customer service and office administration. Known for exceptional problem-solving skills and fostering teamwork, consistently enhancing workflow efficiency and customer satisfaction. Fluent in spanish, both written and spoken.

Team Member at Blaze Pizza (2025-01 – Present)

• Prepared and assembled pizza orders according to customer specifications.
• Maintained cleanliness and organization of workstations to ensure food safety compliance.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Developed strong cooperative relationships with coworkers and managers.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Collaborated with team members to enhance workflow efficiency during peak hours.

Office Administrator at Green Life Industry (2022-04 – 2025-01)

• Managed office communications and correspondence, ensuring timely responses and effective information flow.
• Coordinated scheduling of meetings and events, optimizing resource allocation and time management.
• Implemented filing system improvements, enhancing document retrieval efficiency by streamlining processes.
• Supported budgeting activities through accurate record-keeping and expense tracking for departmental initiatives.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Assisted in preparation and processing of payroll to facilitate prompt staff payments.
• Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.

Import Export Clerk at Border Group Services (2021-03 – 2022-04)

• Managed export documentation and compliance to ensure adherence to international trade regulations.
• Coordinated logistics and transportation arrangements for timely shipments across borders.
• Collaborated with customs officials to resolve import/export issues effectively.
• Maintained accurate records of shipments, facilitating seamless tracking and reporting.
• Maintained strong relationships with clients, ensuring repeat business and positive word-of-mouth referrals.
• Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.

Customer Service Representative at Target (2020-05 – 2021-03)

• Provided exceptional customer service, resolving inquiries and complaints efficiently.
• Maintained accurate knowledge of product offerings to assist customers effectively.
• Collaborated with team members to enhance service delivery and improve customer satisfaction.
• Trained new staff on customer service protocols and company policies.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

High School Diploma – Mater Dei Catholic High School (2020-05)