Customer Care Representative at Alorica (2025-11 – Present)
- Assisted customers with inquiries and resolved issues effectively.
- Provided product information and support to enhance customer satisfaction.
- Handled escalated complaints while maintaining professionalism and empathy.
- Documented customer interactions in the CRM system for future reference.
- Conducted follow-up calls to ensure customer satisfaction and retention.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided accurate, valid, and complete information to customers.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Aircraft Structural Mechanic at Textron Aviation (2018-10 – 2025-11)
- Inspected aircraft structures for damage and compliance with safety standards.
- Repaired and replaced aircraft components using hand tools and power tools.
- Collaborated with engineering teams to ensure structural integrity of designs.
- Maintained accurate records of repairs and inspections on aircraft systems.
- Trained junior mechanics on procedures and safety practices in the workshop.
- Cleaned repaired areas before applying primer coatings or paint finishes to the surface of the repaired structure.
- Collaborated closely with other mechanics in order to ensure timely completion of assigned tasks.
- Applied sealants to prevent leakage of fluids from joints and seams between structural members.
- Maintained accurate records of work performed on each aircraft in accordance with FAA requirements.
- Conducted periodic inspections of aircraft structure to detect signs of corrosion or damage due to wear or fatigue.
- Utilized precision measuring instruments such as calipers, micrometers and dial indicators during inspection processes.
- Aligned structural assemblies with jigs and fixtures prior to joining them with fasteners.
- Replaced worn or defective parts using appropriate tools and equipment.
- Fabricated replacement parts using sheet metal cutting shears, brakes and forming dies when necessary.
- Assisted in troubleshooting complex problems related to aircraft structure.
- Repaired damaged structures such as wings and fuselage frames using hand tools and power tools.
- Assembled aircraft subassemblies by bolting or riveting components together.
- Drilled holes in structural parts for rivets or bolts.
- Fabricated, repaired, and installed aircraft structural assemblies.
Assembly 501/Air and Burst Technician at RVP Products (2016-07 – 2017-10)
- Testing brazed and welded lines using air
- Assembly line 501 assembling air and heating units for RV's
- Record-breaking packing/shipping units out to customers all over United States
General Manager at Fugate Enterprises/Taco Bell Augusta (2014-03 – 2016-06)
- Directed all financial, budgeting, operating, compliance, purchasing, and human resource, public relations, and administrative functions.
- Recruited, trained, and supervised a team of 20+ associates and 6 locations
