Miguel Joslin

Dynamic professional with extensive experience at Alorica, excelling in customer relations and problem resolution. Proven ability to enhance customer satisfaction through effective communication and first-call resolution. Skilled in inventory management and team leadership, consistently driving operational efficiency and fostering strong relationships. Committed to delivering exceptional service and support.

Customer Care Representative at Alorica (2025-11 – Present)

• Assisted customers with inquiries and resolved issues effectively.
• Provided product information and support to enhance customer satisfaction.
• Handled escalated complaints while maintaining professionalism and empathy.
• Documented customer interactions in the CRM system for future reference.
• Conducted follow-up calls to ensure customer satisfaction and retention.
• Answered customer inquiries over the phone and via email.
• Resolved customer complaints promptly and professionally.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Provided accurate, valid, and complete information to customers.
• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
• Escalated unresolved issues requiring further investigation or specialized expertise.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Aircraft Structural Mechanic at Textron Aviation (2018-10 – 2025-11)

• Inspected aircraft structures for damage and compliance with safety standards.
• Repaired and replaced aircraft components using hand tools and power tools.
• Collaborated with engineering teams to ensure structural integrity of designs.
• Maintained accurate records of repairs and inspections on aircraft systems.
• Trained junior mechanics on procedures and safety practices in the workshop.
• Cleaned repaired areas before applying primer coatings or paint finishes to the surface of the repaired structure.
• Collaborated closely with other mechanics in order to ensure timely completion of assigned tasks.
• Applied sealants to prevent leakage of fluids from joints and seams between structural members.
• Maintained accurate records of work performed on each aircraft in accordance with FAA requirements.
• Conducted periodic inspections of aircraft structure to detect signs of corrosion or damage due to wear or fatigue.
• Utilized precision measuring instruments such as calipers, micrometers and dial indicators during inspection processes.
• Aligned structural assemblies with jigs and fixtures prior to joining them with fasteners.
• Replaced worn or defective parts using appropriate tools and equipment.
• Fabricated replacement parts using sheet metal cutting shears, brakes and forming dies when necessary.
• Assisted in troubleshooting complex problems related to aircraft structure.
• Repaired damaged structures such as wings and fuselage frames using hand tools and power tools.
• Assembled aircraft subassemblies by bolting or riveting components together.
• Drilled holes in structural parts for rivets or bolts.
• Fabricated, repaired, and installed aircraft structural assemblies.

Assembly 501/Air and Burst Technician at RVP Products (2016-07 – 2017-10)

• Testing brazed and welded lines using air
• Assembly line 501 assembling air and heating units for RV's
• Record-breaking packing/shipping units out to customers all over United States

General Manager at Fugate Enterprises/Taco Bell Augusta (2014-03 – 2016-06)

• Directed all financial, budgeting, operating, compliance, purchasing, and human resource, public relations, and administrative functions.
• Recruited, trained, and supervised a team of 20+ associates and 6 locations

Certificate in Aviation Sheet Metal Assembly – Wichita State University Campus of Applied Sciences & Technology (2018-06)

Associate of Arts in Business Management – Baker University (2007-06)