Alexandria Walsh

Adaptable professional with a proven track record in creative concept development and project management. Known for strong organizational skills and the ability to effectively maintain a calm and collaborative atmosphere, ready to contribute to streamlined operations and improved internal & external relations. Dedicated to continuous improvement and creating a positive and empathetic environment.

Office Manager - ATC Rug Washing - Farmingdale, NY

(2026-02)

• Facilitated positive work environment by promptly addressing employee concerns & fostering mutual respect.
• Provided exceptional service & communication when addressing client & stakeholder inquiries or concerns via phone calls or email correspondence.
• Organized office operations, improving workflow & efficiency across departments.
• Managed executive & employee schedules & calendars, ensuring efficient time management.
• Supported executives in decision-making processes by conducting research & presenting findings in clear formats.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
• Coordinated & monitored service routes for optimal efficiency & cost-effectiveness.
• Updated spreadsheets & databases to track & analyze performance and sales data for informed reporting.
• Maintained inventory records & ordered supplies.

Illustrator - Freelance - Massapequa, NY

(2020-02)

• Created original illustrations for diverse projects, enhancing visual storytelling & client engagement.
• Managed multiple projects simultaneously, ensuring timely delivery & adherence to client specifications.
• Consistently developed high-quality artwork using traditional mediums & software under tight deadlines, increasing client retention rates.
• Established strong client relationships through effective communication & consistent follow-up on project progress.
• Improved project efficiency by providing detailed sketches & revisions promptly based on client feedback.
• Participated in brainstorming sessions to generate innovative ideas for new projects or campaigns.
• Translated complex concepts into easily digestible visuals, improving communication & understanding among team members & clients.
• Developed art & design concepts for digital mediums like social media & physical mediums like print & merchandise design.

Shift Manager - Starbucks - Plainview, NY

(2018-06 - 2025-07)

• Supervised daily operations, ensuring adherence to quality & customer service standards.
• Promoted a positive work environment through open communication & constructive feedback.
• Implemented inventory management practices, reducing waste & optimizing stock levels.
• Resolved complaints with effective problem-solving techniques, maintaining high levels of customer satisfaction & loyalty.
• Led by example, demonstrating strong work ethic & commitment to excellence, inspiring staff to achieve their best.
• Addressed & resolved scheduling & staffing issues promptly, minimizing disruptions to shift operations & maintaining service standards.
• Performed regular performance evaluations, offering constructive feedback to enhance team member development.
• Onboarded & trained new employees on company policies, procedures, & job responsibilities, ensuring seamless integration into the team.

Administrative Assistant - Baseball Heaven - Yaphank, NY

(2015-06 - 2018-06)

• Managed correspondence & communications, providing timely responses to inquiries.
• Answered multi-line phone system, routing calls, delivering messages to staff & greeting visitors.
• Ensured accurate record-keeping with diligent data entry & database management for vital company information.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Addressed IT issues by coordinating with tech support, minimizing downtime & maintaining operational efficiency.
• Coordinated scheduling for meetings & events, optimizing time management across departments.

Bachelor of Arts - English - Wright State University