Alexis Allen

Warm, organized FrontDesk Coordinator with strong EMR, insurance verification, and HIPAA-compliance experience. Known for compassionate patient interactions, clear communication, and improving clinic flow through attention to detail and teamwork.

Store Manager - Waxxpot - Houston, TX

(2020-06 - 2026-06)

• Managed daily operations of high-volume service-based business.
• Oversee appointment scheduling, client relations, and front-desk operations.
• Train, coach, and supervise team members to maintain company standards.
• Handle customer concerns and resolve issues professionally.
• Maintain accurate records, process transactions, and ensure operational efficiency.
• Coordinate staffing and daily business functions while delivering exceptional customer service.

Medical Receptionist - River Oaks Dermatology - Houston, TX

(2021-07 - 2021-10)

• Greeted and checked in patients while providing exceptional customer service.
• Verified insurance coverage and maintained accurate patient records.
• Scheduled and confirmed patient appointments.
• Managed patient check-in/check-out processes and collected payments.
• Maintained HIPAA compliance and confidentiality of patient information.
• Coordinated communication between patients, provider, and MA.
• Updated EMR and completed administrative duties.

Receptionist - Kids 1st Urgent Care - Edmond, OK

(2019-05 - 2019-10)

• Registered patients and verified insurance information in a busy-walk in urgent care environment.
• Managed patient check-in and check-out processes.
• Answer high-volume phone calls and assisted patients with questions and concerns.
• Forwarded medical records and visit documentation to primary care providers and specialists to support continuity of care.
• Processed payments and maintained accurate patient records.
• Collaborated with healthcare providers and clinical staff to ensure efficient patient flow.
• Maintained HIPAA compliance and patient confidentiality.

Supervisor - FinishLine - Oklahoma City, OK

(2017-09 - 2019-10)

• Supervised daily store operations and helped support a team of associates.
• Trained and mentored new employees on customer service and operational procedures.
• Resolved customer concerns and promoted a positive customer experience.
• Managed cash handling, transactions, and opening/closing procedures.
• Delegated tasks and ensured efficient workflow in a fast-paced retail environment.
• Maintained accurate records and communicated operational updates to leadership.

Diploma - Deer Creek High School (2012-08 - 2016-05)

Some College - Highland Community College (2016-08 - 2017-01)