Alice Chapman

Dedicated Healthcare Operations Manager with 11+ years of experience managing physician practices, leading high-performing teams, and improving operational efficiency, patient access, and customer experience. Experienced in staff management, workflow optimization, physician support, billing and revenue cycle operations, and healthcare administration. Proven ability to collaborate with providers and staff to deliver quality patient care and achieve organizational goals.

Operations Manager at Emory Healthcare – Oak Rd & Presidential Cir (2018-09 – 2026-10)

• Oversee daily operations for two family medicine practices at Oak Road and Presidential Circle.
• Manage front-office personnel, staffing coverage, patient flow, and customer service.
• Partner with providers and staff to improve patient access, workflow efficiency, and quality of care.
• Support operational initiatives, staff performance, and a positive patient experience.

Practice Operations Manager at DeKalb Snellville Family Medicine (2015-03 – 2018-09)

• Managed front-office and clinical staff, staffing coverage, physician schedules, credentialing, and physician billing.

Medical Billing/Assistant to Office Mgr at Gwinnett Family Medicine (2012-01 – 2015-03)

• Managed physician and physician assistant billing, claims submission, payment posting, accounts receivable, and patient collections.

Office Manager/Medical Billing at Gwinnett Neurology & Sleep Disorders Clinic (2006-01 – 2011-12)

• Managed daily operations, physician billing, claims, collections, accounts payable, payroll, financial reporting, medication prior authorizations, medical records compliance, and front-office staff.

Medical Billing/Assistant Office Mgr at Fine & Associates (2004-10 – 2006-12)

• Managed physician billing, claims, accounts receivable, referrals, deposits, payroll, accounts payable, employee administration, and financial/operational reporting.

B.S. in Healthcare Administration – Liberty University

Medical Transcription – Segal Institute

Elementary Education – Cumberland College

Diploma – Chamberlain High School