Alicia Weaver
Customer-focused healthcare and administrative professional
Talent
Baltimore, MDMember since July 11, 2026
Customer ServiceRemote SupportHIPAAData EntrySchedulingDocumentation
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Customer ServiceRemote SupportHIPAAData EntryScheduling
About
Customer-focused healthcare and administrative professional with 16+ years of experience delivering exceptional customer service, coordinating patient care, resolving complex issues, maintaining HIPAA compliance, and supporting healthcare operations. Strong communication, documentation, multitasking, and remote support skills.
Experience
Private Duty Caregiver - Bay Aging
(2024-01 - 2026-01)
- Delivered compassionate, customer-focused care while maintaining 100% confidentiality and HIPAA compliance.
- Coordinated schedules, medication reminders, appointments, and documentation.
- Managed competing priorities in fast-paced environments.
- Communicated with physicians, families, and healthcare teams.
- Maintained accurate documentation and built trusting client relationships.
Medical Office Administration
Managed scheduling, insurance verification, inbound calls, medical records, and high-volume data entry.
Education
Bachelor's - Health Administration La Plata High School
