Ally Gildea

Lead end-to-end implementation projects for new and existing clients, managing onboarding timelines, stakeholder expectations, system configuration, data requirements, training, and go-live readiness. Serve as the primary implementation owner for complex client deployments, partnering cross-functionally with Engineering, Product, Client Success, Sales, and Support to ensure successful delivery. Manage multiple concurrent implementation projects, balancing competing priorities while maintaining clear communication, accurate timelines, and strong client relationships.

Senior Implementation Manager - PeopleGrove - Warwick, RI

(2026-01)

• Lead end-to-end implementation projects for new and existing clients, managing onboarding timelines, stakeholder expectations, system configuration, data requirements, training, and go-live readiness.
• Serve as the primary implementation owner for complex client deployments, partnering cross-functionally with Engineering, Product, Client Success, Sales, and Support to ensure successful delivery.
• Manage multiple concurrent implementation projects, balancing competing priorities while maintaining clear communication, accurate timelines, and strong client relationships.
• Translate client goals, workflows, and technical requirements into actionable implementation plans that support successful adoption and long-term account health.
• Partner with Engineering and Product teams to identify configuration needs, troubleshoot technical blockers, escalate product gaps, and improve implementation processes.
• Proactively identify project risks, timeline delays, and scope concerns, creating mitigation plans to keep implementations on track.
• Act as a strategic advisor to clients during onboarding, guiding best practices, change management, and workflow alignment to maximize platform value.

Senior Customer Success Manager - PeopleGrove/CORE Higher Education Group - Warwick, RI

(2021-04 - 2025-12)

• Onboarded clients to successfully achieve their initial goals by providing strategic advice and guidance using best practices.
• Managed a diverse book of business of 45 clients
• Conducted strategic meetings and business reviews with clients quarterly to help clients achieve their business goals.
• Collaborated cross-functionally with sales, marketing, and product teams to ensure seamless onboarding, client satisfaction, and product enhancements.
• Built and nurtured long-lasting relationships with clients, understanding their business needs and providing strategic guidance to optimize their utilization of products and services.
• Proficiently utilized Salesforce, Monday, and other software solutions to track client activities, ensuring seamless project management and timely delivery.
• Developed and maintained a deep understanding of industry knowledge to provide clients with strategic recommendations.
• Increased product module usage for overall book of business by 13%
• Conducted on-site account audits and training for core users.

Project Office Coordinator - Mass Movement - Foxboro, MA

(2018-05 - 2021-04)

• Collaborated closely with district managers to strategize and execute projects and installations, ensuring project success.
• Daily correspondence with vendors to ensure comprehensive fulfillment of customer orders, promoting seamless end-to-end service delivery.
• Expertly managed the complex orchestration of travel logistics for over 100 employees, arranging air travel, car rentals, and hotel accommodations with great attention to detail.

Bachelor of Arts Degree - Bridgewater State University (2012-09 - 2016-05)