Amanda Diaz

Dedicated Medical Receptionist and Medical Office Specialist with 14+ years of healthcare administrative experience. Proven expertise in patient scheduling, front-desk operations, insurance verification, medical billing support, records management, collections, and customer service. Skilled in HIPAA compliance, medical terminology, ICD-10, and managing high-volume patient communications while delivering exceptional patient experiences.

Medical Assistant - Headache Clinic of San Antonio - San Antonio, TX

(2024-01 - 2026-01)

Manage patient intake, scheduling, check-in/check-out, payment collection, and records maintenance. Managed Insurance Pre authorizations as well as medication Pre Authorizations and Conducted timely follow up to ensure approval and continuity of patient care. Roomed patients and prepared examination rooms. Obtained Vital signs Assisted during examinations and procedures.

Medical Office Specialist - Southwest Rehab Solutions - San Antonio, TX

(2019-01)

• Manage patient intake, scheduling, check-in/check-out, payment collection, and records maintenance.
• Coordinate trials and depositions, prepare documentation, answer calls and emails, and support daily office operations.
• Process collections, vendor payments, and supply orders while maintaining accuracy and efficiency.

Medical Biller / Receptionist / Medical Office Specialist - Texas Physical Medicine & Rehabilitation

(2011-01 - 2019-01)

• Managed front-desk operations, appointment scheduling, patient communications, and insurance verification.
• Processed claims, reviewed EOBs, resolved denials, prepared appeals, and maintained accurate patient records.
• Collected patient payments, supported physicians, coordinated records requests, and ensured HIPAA compliance.

Medical Billing Extern - Progressive Billing - San Antonio, TX

(2011-01 - 2011-12)

• Verified patient and insurance information, updated accounts, managed records, and assisted with billing operations.

Customer Service & Call Center Representative - Scarborough Research, QVC, JC Penney, Methodist Hospital

Customer Service & Call Center Experience

Certificate - Medical Information Management - Career Quest

High School Diploma - Southwest High School