Patient Service Representative - RWJBH Pediatric Orthopedic - East Brunswick, NJ
(2023-04)
- Support daily operations within a high-volume pediatric orthopedic practice focused on delivering exceptional patient and family experiences
- Coordinate patient check-in/check-out processes while maintaining accuracy and efficiency
- Manage appointment scheduling, patient communication, insurance verification, and authorizations
- Maintain and organize electronic health records and administrative documentation
- Collaborate with providers, clinical staff, and administrative teams to ensure smooth patient flow and operational support
- Assist families with questions, scheduling concerns, and care coordination needs in a compassionate and professional manner
Billing Specialist / Office Manager - Shore Care Pediatrics/Riverside - Tinton Falls, NJ
(2021-09 - 2023-04)
- Oversaw daily administrative operations for a busy pediatric medical office
- Managed insurance claims processing, referrals, prior authorizations, and billing-related issues
- Supported patient registration, insurance verification, and records maintenance
- Assisted with front desk operations, scheduling, patient communication, and office coordination
- Helped maintain efficient office workflows and administrative organization to support patient care delivery
Office Manager - Be Well Family Practice - Somerset, NJ
(2018-01 - 2021-09)
- Directed daily office operations and administrative workflow for a family medical practice
- Developed and implemented office procedures to improve organization and operational consistency
- Managed billing support, insurance coordination, patient documentation, and scheduling processes
- Oversaw administrative responsibilities including phones, patient communication, mail handling, and records management
- Supported providers and staff to ensure efficient practice operations and positive patient experiences
Medical Records Technician - Episource - Remote
(2018-01 - 2018-11)
- Retrieved and processed medical records for insurance audit reviews
- Performed accurate data entry and maintained confidentiality of patient information
- Assisted with records organization and documentation compliance
Office Manager - Reckless Ink - Linden, NJ
(2016-02 - 2018-03)
- Managed office operations, scheduling, supply inventory, and administrative workflows
- Developed organizational procedures to improve office efficiency
- Coordinated marketing and advertising support initiatives
Office Manager - AAA Bail Professionals - Linden, NJ
(2012-03 - 2016-08)
- Managed daily business operations, administrative support functions, scheduling, and office budgeting
- Oversaw office organization, records management, and workflow coordination
- Maintained calendars, prepared reports, and supported customer service operations
- Assisted with policy implementation and administrative process improvements
