Amari M

Hospitality professional with five years of experience delivering exceptional guest service in fast-paced environments, including roles with Soho House. Known for strong communication, organization, and the ability to create welcoming experiences for guests and members. A dependable team player who adapts quickly and maintains high service standards.

Receptionist/Host at Miami Pool House (Soho House) (2024-01 – Present)

• Delivered exceptional first impressions by welcoming members and guests and providing professional, high-level service in a private club environment at Soho House.
• Managed reservations and guest lists, responding to member inquiries through booking systems, phone, and email to ensure efficient service.
• Maintained smooth front desk operations in a high-volume setting while keeping the reception area organized and welcoming.
• Promoted club amenities, events, and services, enhancing the overall member experience and engagement.
• Resolved guest concerns promptly and collaborated with management when needed to ensure member satisfaction.

Shift Manager at Firehouse Subs (2022-03 – 2024-01)

• Overseeing business operations, delegating tasks to team members and resolving problems that occur on shift.
• Stocking inventory, balancing the cash register and coordinating employee responsibilities to improve efficiency or customer service.

FOH/BOH EXPO at Love Life Cafe (2021-03 – 2021-12)

• Ushering diners to their tables and providing them with menus.
• Accepting and informing the relevant staff about food and beverage requests.
• Ensuring that orders have gotten to their table as quickly and accurately as possible.
• Passing customer orders to the kitchen staff; once they are ready, inspecting the dish to confirm that it complies with restaurant food quality standards.

Pier agent at Cruise Port Destinations (2019-12 – 2020-03)

• Specializing in serving options for cruising guests; Pier Check-In Services and Port Agency Services.
• Providing exceptional customer service that is naturally helpful, warm, and is genuinely caring for clients to resolve disputes, offer services, answer questions and ensure customer satisfaction.

Youth Coordinator at Overtown Youth Center (2019-01 – 2024-01)

• Managed and led group oriented activities promoting growth in mental, emotional and educational areas with elementary and middle school kids.
• Assisted in prep for field trips and ensured a safe and organized environment for the kids while away from our main location.

Nursing Studies in Nursing – Tallahassee Community College (2022-01 – 2024-01)

High School Diploma – Booker T Washington Senior High School (2017-08 – 2021-06)