Assistant Manager
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Operational Oversight: Direct daily high-volume operations and donor queue management for a fast-paced plasma collection facility, ensuring seamless patient flow and optimal resource utilization.
Regulatory Compliance & QA: Maintain strict adherence to FDA guidelines, state regulations, and internal Standard Operating Procedures (SOPs); lead routine internal audits to ensure continuous facility readiness for rigorous regulatory inspections. Cross-Functional Leadership: Manage and synchronize diverse, cross-functional teams, coordinating clinical medical staff (RNs/LVNs) and operations/processing personnel to meet safety and production targets.
Performance & Soft Skills: Transitioned leadership approach to foster a highly collaborative, professional environment, resulting in improved staff retention, smoother team communication, and enhanced operational softness and professionalism.
Training & Development: Oversee the onboarding and continuous training of processing staff on safety standards, biohazard handling, and compliance documentation.
Assistant Manager - BioLife Plasma - Austin
(2015-09 - 2026-06)
Operational Oversight: Direct daily high-volume operations and donor queue management for a fast-paced plasma collection facility, ensuring seamless patient flow and optimal resource utilization.
Regulatory Compliance & QA: Maintain strict adherence to FDA guidelines, state regulations, and internal Standard Operating Procedures (SOPs); lead routine internal audits to ensure continuous facility readiness for rigorous regulatory inspections. Cross-Functional Leadership: Manage and synchronize diverse, cross-functional teams, coordinating clinical medical staff (RNs/LVNs) and operations/processing personnel to meet safety and production targets.
Performance & Soft Skills: Transitioned leadership approach to foster a highly collaborative, professional environment, resulting in improved staff retention, smoother team communication, and enhanced operational softness and professionalism.
Training & Development: Oversee the onboarding and continuous training of processing staff on safety standards, biohazard handling, and compliance documentation.
Job Title - Company - Location
(2004-11 - 2014-12)
Multi-Facility Leadership: Promoted through progressively responsible leadership roles (Staff Manager, Marketing Director, and Resident Director), managing day-to-day operations, budgeting, and strategic planning across three separate properties.
Regulatory Oversight: Ensured total compliance with state residential care and health regulations, leading teams through annual state inspections and corporate quality assurance audits with exemplary marks.
Staff & Clinical Management: Recruited, trained, and managed multi-disciplinary teams, providing direct oversight to care staff, administrative personnel, and coordinating closely with on-site clinical teams to maintain high standards of resident care.
Occupancy & Market Growth: Spearheaded regional sales and marketing initiatives as Marketing Director, developing community partnerships, managing the inquiry-to-move-in pipeline, and significantly increasing building occupancy and revenue.
High School Diploma - Plainview High School (2004-05)
