Amelia Nastally

Healthcare and client services professional with 14+ years of experience spanning nursing, medical documentation, patient scheduling, and insurance consultation. Skilled in assessing needs, explaining complex information clearly, maintaining accurate records, resolving concerns, and coordinating care and service in fast-paced environments.

Life Insurance Agent - AO Globe Life

(2026-04)

• Assess clients' financial needs, family circumstances, budgets, and long-term protection goals.
• Explain life insurance, supplemental health benefits, accidental death coverage, premiums, limitations, and beneficiary options in clear terms.
• Conduct virtual and telephone presentations and recommend appropriate solutions based on individual needs.
• Manage the full sales pipeline, including prospecting, appointment setting, applications, follow-up, placement, and policyholder service.
• Maintain accurate, confidential client records while meeting licensing, regulatory, company, and ethical requirements.

Medical Scribe - The Center for Bone and Joint Disease - Hudson, FL

(2022-05 - 2026-04)

• Documented patient visits, diagnoses, treatments, medications, laboratory results, and physician orders accurately in the electronic health record.
• Retrieved prior histories and coordinated workflow across multiple providers to support timely clinical decisions.
• Produced complete, timely documentation supporting continuity of care, billing, and coding requirements.
• Protected sensitive health information while building effective working relationships with physicians and clinical teams.

Appointment Scheduler - Excel Medical Imaging

(2022-02 - 2022-04)

• Managed inbound and outbound calls, screened patients for procedures, and scheduled appointments using medical terminology and established protocols.
• Documented appointment details accurately and resolved patient or staff concerns calmly and professionally.
• Delivered friendly service during difficult calls while maintaining efficiency and attention to detail.

Registered Nurse - Morton Plant North Bay Hospital

(2021-03 - 2022-03)

• Assessed patients, recognized changes in condition and potential complications, and intervened appropriately using clinical judgment.
• Managed individualized care plans and multiple competing priorities while delivering timely, high-quality care.
• Educated patients and families regarding diagnoses, medications, nutrition, pain management, and follow-up needs.
• Collaborated with interdisciplinary teams and resolved concerns calmly in high-pressure situations.
• Maintained accurate patient documentation and supported continuous improvements in care and satisfaction.

Registered Nurse - Oak Hill Hospital

(2016-02 - 2020-12)

• Delivered compassionate nursing care across adult, pediatric, and oncology settings while adapting education to patient and family needs.
• Assessed patient conditions, implemented care plans, administered prescribed treatments, and documented progress in the electronic health record.
• Educated patients and families about diagnoses, medications, cancer treatment, symptom management, and care expectations.
• Consulted with healthcare team members to plan, implement, and evaluate coordinated patient care.
• Served in a shift leadership role supervising up to 12 employees, planning assignments, and prioritizing critical patient needs.
• Used active listening, teamwork, and rapid problem-solving to manage emergencies and resolve patient or family concerns.

Associate Degree - Nursing - Southeastern University (2015-11) New Port Richey, FL