Amy Braun

Experienced clinical office and operations professional with more than 10 years of healthcare office management and clinical support experience, complemented by 13 years of business ownership and operational leadership. Proven ability to coordinate front- and back-office workflows, manage patient scheduling and concerns, maintain confidential records, oversee administrative and financial processes, and improve day-to-day operations. Known for providing calm, compassionate service; communicating effectively with patients, staff, providers, vendors, and external partners; and taking ownership of issues through resolution.

Brings strong judgment, reliability, attention to detail, and a commitment to creating an organized, patient-centered clinical environment.

Owner & Head Photographer - Arrow Tree Photography

(2012-06 - 2025-06)

• Founded and operated a service-based business, directing client relations, scheduling, contracts, marketing, budgeting, and financial administration.
• Guided clients through the full service process, from initial consultation and planning through final delivery and issue resolution.
• Coordinated complex event logistics with clients, venues, vendors, and business partners while managing multiple projects and deadlines.
• Created standardized systems for inquiries, contracts, invoicing, project tracking, and client follow-up, improving organization and service consistency.
• Managed purchasing decisions, operating expenses, vendor agreements, and accurate business documentation.
• Built long-term client relationships through responsive communication, dependable follow-through, and personalized service.
• Evaluated client feedback and business needs to refine processes and strengthen the overall customer experience.

Office Manager & Registered Dental Assistant - Balentine Plaza Dental Office - Newark, CA

(2008-01 - 2012-02)

• Directed daily clinical and administrative operations for a busy dental practice, balancing office management responsibilities with hands-on patient care.
• Coordinated appointment schedules, provider availability, treatment needs, and staffing priorities to maintain efficient patient flow.
• Served as the primary contact for patient concerns, insurance questions, scheduling conflicts, and service issues, resolving matters professionally and compassionately.
• Supported front- and back-office staff by clarifying priorities, addressing operational challenges, and reinforcing established procedures.
• Oversaw billing support, insurance processing, documentation accuracy, purchasing, and vendor services.
• Protected patient privacy by managing health records, treatment documentation, and compliance files according to HIPAA and professional standards.
• Monitored supplies, equipment, and clinical readiness to prevent delays or interruptions in patient care.
• Introduced workflow improvements that enhanced coordination between administrative and clinical team members.

Back Office Manager - Westlake Smile Design - Westlake Village, CA

(2005-01 - 2008-12)

• Managed back-office clinical activities, ensuring treatment rooms, instruments, materials, and staff were prepared for scheduled procedures.
• Organized daily clinical assignments and adjusted priorities in response to schedule changes, emergencies, and evolving patient needs.
• Promoted consistent adherence to sterilization, documentation, safety, and office protocols.
• Tracked clinical inventory, anticipated supply requirements, and coordinated purchasing to maintain appropriate stock levels.
• Worked closely with providers and front-office personnel to minimize delays and support a smooth transition between patients.
• Identified bottlenecks in room turnover and clinical preparation, implementing practical changes that improved efficiency.
• Maintained an organized and professional environment while managing multiple time-sensitive responsibilities.

Back Office Manager - Dr. Donald Sutherlin Dental Office - Simi Valley, CA

(2002-01 - 2005-12)

• Supported the daily clinical needs of the practice by preparing treatment areas, organizing patient materials, and assisting with office readiness.
• Managed supply orders, vendor requests, and equipment-related needs to support dependable day-to-day operations.
• Organized clinical files and ensured patient documentation was complete, accessible, and handled appropriately.
• Relayed information between providers, assistants, and administrative personnel to help the team respond effectively to patient needs.
• Assisted with schedule adjustments and unexpected operational issues while maintaining a courteous patient experience.
• Developed reliable organizational practices that supported accuracy, consistency, and an efficient clinical environment.

Associate of Arts - Liberal Studies - Moorpark College (2006-01) Moorpark, CA