Amy Simpson

Strategic MSP Operations Executive with over 13 years of progressive leadership across Randstad Enterprise businesses (Randstad Sourceright, Randstad General Staffing, Spherion Staffing). Proven track record managing large-scale Managed Services Programs (MSP) and Recruitment Process Outsourcing (RPO) portfolios valued up to $250 Million. Expert in leading full program lifecycles—from strategic launch and client onboarding to vendor network management, VMS optimization, SLA governance, and continuous service delivery.

Adept at driving business development, expanding enterprise account footprints, leading cross-functional teams, and building high-trust partnerships with Fortune 500 client stakeholders.

MSP Vice President - RANDSTAD SOURCERIGHT MSP

(2008-11 - 2026)

• Portfolio Leadership: Direct financial and operational performance for a $250M MSP and RPO portfolio across enterprise accounts.
• Program Lifecycle: Oversee end-to-end MSP execution, from strategic account launches to SLA compliance and program governance.
• Client Engagement & Growth: Lead account strategy and business development to expand service offerings and drive revenue growth.
• Team Leadership: Mentor Program Directors, Managers, and Coordinators, establishing SOPs, KPIs, and operational standards.
• Governance & Compliance: Manage executive escalations, vendor performance reviews, and sensitive workforce restructuring with strict confidentiality.

MSP Sr. Director - RANDSTAD SOURCERIGHT MSP

(2021-03 - 2025-11)

Multi-Account MSP Direction: Spearheaded multi-program operational strategy and account delivery across key enterprise client accounts over a 4.5+ year tenure.

• Account Expansion & Business Development: Partnered with enterprise sales and account management teams to pitch, secure, and expand MSP and contingent labor solution footprints.
• Supplier & Talent Optimization: Managed supplier performance, vendor alignment, and VMS workflows to maximize fill rates, lower time-to-fill, and optimize client contingent spend.
• Cross-Functional Problem Solving: Utilized deep analytical capabilities to resolve complex operational bottlenecks, negotiating win-win outcomes among clients, vendors, and internal delivery teams.

MSP Director - RANDSTAD SOURCERIGHT MSP - Georgia, US (Remote)

(2020-12 - 2021-03)

• MSP Operations & Client Governance: Directed day-to-day operations for flagship MSP accounts, ensuring strict adherence to client SLAs and operational targets.
• Executive Client Relations: Acted as senior operational point of contact for client HR and procurement executives, conducting quarterly business reviews (QBRs) and operational audits.
• Process Innovation: Implemented operational enhancements that accelerated recruitment turnarounds, reduced candidate drop-off, and improved overall hiring manager satisfaction.

Program Manager - RANDSTAD SOURCERIGHT MSP - Columbus, GA

(2012-09 - 2020-12)

• Dedicated Account & High-Volume Staffing: Built and led end-to-end recruitment and account management operations for a key client account over an 8-year period.
• High-Volume Talent Delivery: Formulated high-impact sourcing and talent attraction strategies, consistently exceeding target fill rates for contingent and specialized roles.
• On-Site & Remote Delivery: Partnered directly with hiring managers to forecast contingent labor needs, manage worker onboarding, and oversee day-to-day program administration.