Andrea Cuomo

Customer service and content professional with 10+ years of experience in hospitality, retail, client relations, and fast-paced customer-facing environments. Founder of a wedding content creation business with experience managing clients, creating social media content, coordinating event coverage, and editing short-form video. Reliable, personable, organized, and comfortable balancing multiple priorities while providing a positive customer experience.

Waitress / Hostess / Busser / Food Runner at Tapas 177 (2019-11 – 2026-08)

• Provided friendly, attentive service in a fast-paced restaurant environment.
• Greeted and seated guests while managing reservations and large parties.
• Took phone and to-go orders and accurately processed customer requests.
• Resolved customer concerns professionally and efficiently.
• Handled cash, payments, and POS transactions.
• Assisted with training and onboarding new employees.
• Maintained a clean, organized, and welcoming environment while managing multiple priorities.

Founder & Content Creator at Instant Keeps (2025-05 – Present)

• Founded and manage a wedding and event content creation business specializing in authentic storytelling through photography and short-form video.
• Produced content for 26 weddings and three live events while maintaining exceptional client satisfaction.
• Edited and delivered 48+ professionally produced short-form videos optimized for Instagram Reels and TikTok.
• Managed approximately 100 client inquiries, guiding couples through consultations, booking, and project planning.
• Built a recognizable brand through website development, social media marketing, and client referrals.
• Coordinated with photographers, videographers, planners, and venues to ensure seamless event coverage.
• Manage an associate shooter and complete associate coverage assignments.

Crew Member at Trader Joe's (2020-12 – 2023-01)

• Provided friendly and efficient customer service in a high-volume retail environment.
• Assisted customers with products, orders, and general questions.
• Handled cash and customer transactions.
• Received and routed phone orders.
• Assisted with inventory and administrative tasks.
• Helped train new employees.
• Maintained a positive and professional customer experience during high-pressure periods.

Waitress at JW Marriott San Antonio Hill Country Resort & Spa (2018-01 – 2018-11)

• Provided high-quality customer service in a luxury hotel environment.
• Managed multiple tables while maintaining attention to detail and guest needs.
• Processed payments using POS systems.
• Served food and beverages while maintaining professional service standards.
• Regularly checked on guests to ensure satisfaction.
• Maintained a clean and sanitary dining environment.

Hospitality Management – Mt. San Antonio College

High School Diploma – Chino High School (2010)