Andrew Leal

Cybersecurity graduate with hands-on experience troubleshooting technical equipment, Microsoft 365, and foundational cybersecurity tools and concepts. Strong customer service, communication, and problem-solving skills, seeking an entry-level IT Help Desk, Technical Support, or IT Support position.

Shipper / Office Support at JC Transportation (2025-09 – 2025-12)

• Provided day-to-day office support, including email communication, documentation, and record maintenance.
• Used Microsoft 365 applications, including Word and Excel, to create and maintain documentation and tracking records.
• Troubleshot computers and mobile devices.
• Helped coordinate workflow and communication between departments.
• Responded to operational issues with a detail-oriented and problem-solving approach.

A/V Movie Technician at Ultimate Entertainment LLC (2025-07 – 2026-01)

• Set up, tested, operated, and broke down equipment for events.
• Troubleshot speakers, projectors, screens, and related equipment during event operations.
• Transported equipment safely to and from event locations.
• Maintained an organized warehouse and prepared equipment for future events.

Product Flow Specialist at Best Buy (2024-10 – 2025-01)

• Managed shipping, receiving, inventory, and warehouse operations in a fast-paced technology retail environment.
• Organized and restocked merchandise.
• Supported team operations during high-volume periods while maintaining attention to detail.
• Maintained a clean, organized, and safe work environment.

Associate of Science in Cybersecurity – Los Angeles City College (2026-06)

Certificate in Cybersecurity – Los Angeles City College (2026-06)

– Belmont High School (2018)