Andrew Leal
Cybersecurity graduate seeking entry-level IT Help Desk, Technical Support, or IT Support position
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About
Cybersecurity graduate with hands-on experience troubleshooting technical equipment, Microsoft 365, and foundational cybersecurity tools and concepts. Strong customer service, communication, and problem-solving skills, seeking an entry-level IT Help Desk, Technical Support, or IT Support position.
Experience
Shipper / Office Support at JC Transportation (2025-09 – 2025-12)
- Provided day-to-day office support, including email communication, documentation, and record maintenance.
- Used Microsoft 365 applications, including Word and Excel, to create and maintain documentation and tracking records.
- Troubleshot computers and mobile devices.
- Helped coordinate workflow and communication between departments.
- Responded to operational issues with a detail-oriented and problem-solving approach.
A/V Movie Technician at Ultimate Entertainment LLC (2025-07 – 2026-01)
- Set up, tested, operated, and broke down equipment for events.
- Troubleshot speakers, projectors, screens, and related equipment during event operations.
- Transported equipment safely to and from event locations.
- Maintained an organized warehouse and prepared equipment for future events.
Product Flow Specialist at Best Buy (2024-10 – 2025-01)
- Managed shipping, receiving, inventory, and warehouse operations in a fast-paced technology retail environment.
- Organized and restocked merchandise.
- Supported team operations during high-volume periods while maintaining attention to detail.
- Maintained a clean, organized, and safe work environment.
Education
Associate of Science in Cybersecurity – Los Angeles City College (2026-06)
Certificate in Cybersecurity – Los Angeles City College (2026-06)
– Belmont High School (2018)
