Ramon Vara
Entry-Level IT Support | Help Desk Support | Active Directory, Windows Server & Ticketing Systems
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About
Motivated entry-level IT Support Technician and Network and System Administration student at Cerritos College with hands-on experience across Windows and Linux environments. Built simulated enterprise IT environments using Windows Server 2019, Active Directory, and Spiceworks ticketing to practice real-world help desk tasks. Bilingual in English and Spanish, with strong communication, documentation, and problem-solving skills.
Seeking a help desk or IT support role to build practical experience toward a career in information technology.
Experience
Disaster Relief Volunteer at Los Angeles Dream Center (2024-01 – Present)
- Coordinated relief efforts and communicated with community members affected by the Palisades fires under high-pressure conditions.
- Built teamwork, reliability, and service-focused communication skills applicable to customer-facing IT support roles.
Volunteer at Los Angeles Regional Food Bank (2024-01 – Present)
- Assisted with food packaging and distribution for low-income and homeless families as part of a team.
- Developed communication, dependability, and attention to detail through hands-on service work.
Education
Associate of Science in Network and System Administration – Cerritos College
Associate of Science in Computer and Information Sciences: IT Support Specialist – Cerritos College
High School Diploma – Downey High School (2026)
