Angel Lawrence

Responsible for prior authorizations for pain medication/MRI Schedules Botox injections Responsible for urgent provider messages

Medical Office Coordinator - Johns Hopkins University

(2024-11)

• Responsible for prior authorizations for pain medication/MRI
• Schedules Botox injections
• Responsible for urgent provider messages
• Sorts non-urgent messages
• Research provider data issues affecting claim payments
• Verify as and updates provider demographics

Customer Service Advocate/ Claim Representative - Carefirst Blue Cross Blue Shield

(2022-08 - 2023-08)

• Assess accounts for completeness and accuracy
• Document account activity using correct medical and billing codes
• Follow up on missing or incorrect information so patients receive the right reimbursement
• Maintain Medicaid claims
• Calculating patient intake costs
• Billing patients for administered care
• Handles denials and the appeals process

Telehealth Coordinator (Temp Position) - Aston Carter

(2022-04 - 2022-08)

• Creates daily reports of patient demographics
• Interviews patients to determine their financial wishes
• Contacts the family of patients to conduct virtual visits
• Took account of various electronic devices throughout the hospital

Administrative Assistant - Mercy Medical Center - Baltimore, MD

(2020-08 - 2021-11)

Demonstrates ownership at Mercy's hub sites and works independently and in teams while managing multiple projects simultaneously

• Maintain a 99% accuracy rate by assessing patient and account documents for errors according to standard practices
• Communicates operational issues to Practice Manager required to obtain timely and effective resolution
• Commits to the continuous improvement of the patient experience, which includes patient safety, quality of care and excellent customer service
• Maintains patients' confidence and protects operations by keeping information confidential and complying with HIPAA laws
• Provide assistance in both front and back-office duties, schedule appointments and check patients in and out for appointments

Front Desk Receptionist - M.S.A Child & Adolescent Center - Columbia, MD

(2019-08 - 2020-05)

• Meet and greet patients in a respectful manner and responded professionally to all patients, staff, and other healthcare professionals
• Ensured that each patient had enough medication until their next appointment
• Faxed medication refill requests and printed updated schedules
• Scheduled medication management appointments, pulled patients charts and registered patients in the electronic health record
• Checked patients in and out for appointments, verified accuracy of patients' insurance information and demographics
• Answered telephone calls and took accurate messages and triaged both clinical and non-clinical calls

Call Center Representative - Intergrace Fairhaven - Sykesville, MD

(2016-06 - 2018-07)

• Earned a promotion following exceptional front desk performance
• Adhered to all HIPPA regulations while assisting patients with questions
• Correctly gathered all required new patient information including complete and accurate data
• Monitored staff calls for quality assurance purposes and prepared productivity analysis reports
• Checked the functionality of various records

Front Desk Receptionist - Intergrace Fairhaven - Sykesville, MD

(2015-06 - 2016-06)

• Responsible for maintaining group files
• Organized and run monthly front office meeting
• Managed & maintained courtesy calls
• Answered the phone promptly and used the name of the guest throughout the call
• Acknowledged and greeted every guest who entered and left the facility

Senior attendant - North Oaks Senior Living - Pikesville, MD

(2014-10 - 2015-06)

Maintain a positive attitude and contribute to a quality work environment

• Answered calls in reference to route calls for all 3rd floor staffing needs
• Created charts to determine the attendance of senior patrons
• Responsible for ensuring that each resident leaves with a nursing aide or C.N.A
• Dealt with complaints against company and other complaints of guests

Nursing - CCBC